Bad experience at Men's Wearhouse

[lambing]

I happened to be passing a Men's Wearhouse and stopped in. Ended up buying a no-iron all cotton dress shirt and a pair of slacks which had to be sent out for hemming. The salesman kept going on about how the shirt would never need ironing, you can wear it all day under a jacket, and it will still look great.

Washed the shirt in the evening, and whern it came out of the dryer, looked terrible - very wrinkled. I called the store the next day, and told them to not send the slacks out, and that I'd be returning the shirt. The guy on the phone was pretty snotty, and eventually hung up on me.

After work I went to the store, and he wasn't going to take the shirt back because I had washed it. I asked how I was supposed to know if it was really no-iron until I washed it. He mumbled (loudly) "well, we won't do that again".

Needless to say, I won't go back, and I made sure to e-mail corporate and told them of the experience.

Yesterday I received a phone call from Men's Wearhouse Corporate Offices, and they were very interested to hear of the experience. They're forwarding the info to both the store manager and the District Mgr. They were especially interested to hear that the 2 times I walked in to the store, the sales associates were sitting at a table, and some of them had their feet up on the table. Very unprofessional.

 

[caudio51]

That sucks.

I've had great experiences so it's obviously an isolated incident with a particular store.

Hopefully they make it right with you in the end.

 

[RigilKent]

wow thats pretty rude. i have had good experiences with it.

 

[TexaSmoke]

Though I buy suits there, lately I have not enjoyed my experiences either. They have become very unprofessional (assuming it has to deal with them trying to cut cost by having less experienced sales people). I would have quit shopping there, but I really like the tailor they have up at the one I go to. He has been tailoring my suits for about 10 years.

 

[dpricenator]

Man that sucks, I have always had good experiences with them. I acctually forgot my jacket on the way to an interview and didn't realize it untilit was too late. I called a MW store in LA where I was going and they let me borrow the same jacket I had forgotten. I also bought a no iron shirt and it still needs ironing, though it does hang out pretty well, I like my shirts crisp. I bet that sales guy gets a write up for thatlousy customer service.

 

[gbpacker66]

It's to bad that customer service is on such decline, it becomes really annoying for those who have worked in customer service. I ran a Domino's Pizza for 8 years, I stressed great service. If we screwed up, we fixed it, unlike this putz who didn't care less. Sorry to hear about your bad experience.

 

[Volusianator]

But I have to ask...did you like the way you looked?

 

[tubaman]

I've only had good experiences with them. Just goes to show you that not all stores in a franchise are created equal.

 

[Wasch_24]

But I have to ask...did you like the way you looked?

:rofl:


Very excellent response from the corporate contact though. :yes:

 

[BamaRed]

I too have had nothing but good experiences with them, except for the cost of a shirt and tie!!

-BR

 

[CWS]

Good idea to let corporate know. I have had nothing but good experiences.

 

[WARDOGG]

Wow that does suck. Hopefully it's an isolated incident. I always get good service. One day Iwas in there buying a suit and some shirts that need to be tailored. The guy who was sizing me up was doing what he was supposed to and trying to make it a good fit. I kept telling him I need extra room on my left hip. He couldn't get in through his head until I mentioned that I would be carrying a rather larger item ( my weapon) there that I didn't want noticed. I could literally see the light bulb go in his head. He was extremely apologetic and made the corrections as necessary.

It was good call complaining to corporate. I must agree customer service is on a serious decline.