OMG, how pathetic. When she said that the cable lady said she was going to send the $300 bill for the receiver, I'd have said fine, send it, our mailbox burned too you dumb bitch!
Though I think that the AT&T lady is dumb. Don't forget that she is probably in India and has no clue what is going on. These people probably aren't going to have to pay for any cable box at least not till they get the insurance. My only question is why are you worrying about you cable bill in the first place? I'd be more concerned about my insurance.