Ordered some Boveda the other day from Heartfelt.....

[sarnone]

and when the package arrived there was $3.28 postage due. I emailed Dave a.k.a. Viper 139, and he quickly replied that the PO made an error and that he will not only refund the $3.28 but my order charge will also be refunded. Thank you Dave for your premier customer service and excellent products.

We truly have a great group here.

Sam

 

[Wasch_24]

That's Dave for ya.

:yes:

 

[Volusianator]

With customer service like that, is there ever a need to shop anywhere else for our accessories?

 

[kyleb]

Gotta love Heartfelt!

 

[Brazilla]

I'm new here but do we have a guy from Heartfelt? Sweet!

 

[Viper139]

I'm new here but do we have a guy from Heartfelt? Sweet!

Yup! :guitar:

 

[daniyal]

Dave's one of the good guys and was the first person I ever bought any thing cigar related from online.. his beads are a fixture in my humidors.