:dunno::dunno::dunno:
Well, truthfully I have nothing in hand to show you yet and I will explain why.
Back in August I was contacting vendors to make 2 Drawers and 1 shelf for me. I gave the measurements to the vendors so that they could quote me a price. Well, the first one to answer me was Paul's Humidor, so I went with them. I wish I hadn't.
this is what I sent the vendors.
When talking to the owner I was quoted a fair price with a turn around time of 2.5 weeks to my door (ya right?). BTW the date the order was made was 8.21.09 that was a month and a half ago...remember the 2.5 weeks part? And I was charged on 8.24.09 for the cost of the drawers and shelf.
The next day 8.22 I shoot over an email asking if there will be dividers with the drawers.
I finally contact him again on 9.15.09 (24 days later) Keep in mind the 2.5 week expected delivery date has already passed.
I respond back on 9.15
so on 9.21 I send another message
I get a really friendly person on the phone who seems to be really helpful. he finds my file and says that the order is complete but they can't find the shipping ticket and to call back on Monday when the the owner is back in the office. Fine, I'll call back.
I call on Tuesday 10.6 and talk to the same person/ well, the answer I get is that they lost the drawer and may have accidentally shipped it with another order. F'in great! But the are making a new set for me and are gluing it up as we speak then it will go out. Fine, whatever just get me my drawers...please.
on Wednesday 10.7 I get an email from the owner
I get an email today 10.9
I get a person on the phone and he looks for my file once again. Well they sent the original drawers out to a wrong address and just got them back from the mail, and they wanted to verify that they had the correct address. Which it seems they did, and the owner is off to the post office to send out my drawers USPS priority.
Uhhh...what happened to the drawers they were going to send out earlier in the week? The ones you were gluing up and sending out?
They didn't go out. You will most likely be getting the drawers that were returned.
So, what happened to the drawers that you said you were finishing up for me and sending out earlier in the week?
I don't know?
we go back and forth a few times and get no where.
my final email to the owner Bxxxx today
WTF!!! Well, I hope I get my Drawers tuesday...maybe.
Once I get my drawers I'll post up pics and review quality. But I will not be recommending Paul's Humidor to anyone. If you've used them or purchased from them, I hope you've had better luck than I have had.
I've now been waiting 7 weeks (49 days) from the order date 8.21. That's over 30 days from the quoted delivery time of 2.5 weeks.
Well, truthfully I have nothing in hand to show you yet and I will explain why.
Back in August I was contacting vendors to make 2 Drawers and 1 shelf for me. I gave the measurements to the vendors so that they could quote me a price. Well, the first one to answer me was Paul's Humidor, so I went with them. I wish I hadn't.
this is what I sent the vendors.
When talking to the owner I was quoted a fair price with a turn around time of 2.5 weeks to my door (ya right?). BTW the date the order was made was 8.21.09 that was a month and a half ago...remember the 2.5 weeks part? And I was charged on 8.24.09 for the cost of the drawers and shelf.
The next day 8.22 I shoot over an email asking if there will be dividers with the drawers.
no response, that's fine they are probably busy.Brian--
I forgot to ask you about this over the phone, but will you include dividers for the 2 drawers?
thanks again
--alden
I finally contact him again on 9.15.09 (24 days later) Keep in mind the 2.5 week expected delivery date has already passed.
Finally I get a response back. same day 9.15Good Morning Bxxxx--
I just wanted to follow up on the status of the shelf and drawers.
Thanks
--alden
finally getting somewhere...better late than never right?Hello Alden,
Yes, the drawers will have pressure fit adjustable dividers.
Bxxxx
I respond back on 9.15
No word from him for another 6 daysBxxxx--
Sounds good!
I know when we talked on 8.21 you said I should have them in 2.5 weeks. Do you happen to know when they will ship?
Sorry, just getting anxious.
Thanks for working on this.
so on 9.21 I send another message
2 days later I get a response on 9.23Bxxxx--
Sorry to bug you but I just wanted to follow up on this question i had earlier.
"I know when we talked on 8.21 you said I should have them in 2.5 weeks. Do you happen to know when they will ship?"
Like said, Sorry, just getting anxious.
--alden
Well, they didn't show up at the end of the week. So I send out another email on 10.2Hello Alden,
Your drawers will ship the very beginning of next week and you should receive by weeks-end. Any questions, just give us a call or email. Thanks.
Regards,
Bxxxx Paul
Then I say "F it". I'll just call because email is really not getting anywhere and who knows when I'll get another response.Bxxxx--
Thanks for your response. Today is Friday October 2nd and I was wondering if my order has shipped and if so, can I get who it shipped with and is there a tracking number? I know you said they would go out at the beginning of the week and be delivered by the end of the week, but I have yet to see it.
thanks for any info.
alden
I get a really friendly person on the phone who seems to be really helpful. he finds my file and says that the order is complete but they can't find the shipping ticket and to call back on Monday when the the owner is back in the office. Fine, I'll call back.
I call on Tuesday 10.6 and talk to the same person/ well, the answer I get is that they lost the drawer and may have accidentally shipped it with another order. F'in great! But the are making a new set for me and are gluing it up as we speak then it will go out. Fine, whatever just get me my drawers...please.
on Wednesday 10.7 I get an email from the owner
I respond right back.Alden,
I received your message from Mark and apologize for our mix-up. I had to remake your trays and they will ship USPS Priority Mail. They will arrive on Sat. or Monday. If you have any questions, please dont hesitate to let me know. Sorry again for the delay, my fault.
Regards,
Bxxxx Paul
Finally getting my Drawers WooHoo!!!...Wrong.Bxxxx--
Thanks for the update. Do you know if they will be picked up with today's shipment or tomorrow? Also, Do you have a delivery confirmation number to go with the USPS priority shipment?
Just trying to keep tabs on it since it's been about a month since the original expected delivery date.
thanks again
--alden
I get an email today 10.9
Well, I send him my addressAlden,
I think we figured out what happened to your order. Can you please confirm the shipping address.
Regards,
Bxxxx Paul
And I send another because I want to know what might have happened.Sure.
8xxx Gxxxx Rd #xxx
Silver spring MD 20910
Once again I just decide to call. I mean really, what is going on here?Do you mind if I ask what happened?
thanks
I get a person on the phone and he looks for my file once again. Well they sent the original drawers out to a wrong address and just got them back from the mail, and they wanted to verify that they had the correct address. Which it seems they did, and the owner is off to the post office to send out my drawers USPS priority.
Uhhh...what happened to the drawers they were going to send out earlier in the week? The ones you were gluing up and sending out?
They didn't go out. You will most likely be getting the drawers that were returned.
So, what happened to the drawers that you said you were finishing up for me and sending out earlier in the week?
I don't know?
we go back and forth a few times and get no where.
my final email to the owner Bxxxx today
...and that was pretty much the end of the conversation.Did the Drawers you were gluing up (re-making) the other day got out on the 7th?
WTF!!! Well, I hope I get my Drawers tuesday...maybe.
Once I get my drawers I'll post up pics and review quality. But I will not be recommending Paul's Humidor to anyone. If you've used them or purchased from them, I hope you've had better luck than I have had.
I've now been waiting 7 weeks (49 days) from the order date 8.21. That's over 30 days from the quoted delivery time of 2.5 weeks.
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