Poor customer service

[DeeDubya]

I recently received a box of Tobaco Baez Famosos from Famous in which the wrappers are split on every cigar. The box was still sealed and all the sticks still in cellophane. I pulled one out to smoke and it instantly puffed up and the wrapper went everywhere. The next day I tried another with the same results. So, after checking the entire contents, I found that they are already split still in the cellophane.
To discount an issue with storage. I have a walk-in humidor and all of my other cigars are fine.

I emailed customer service and they won't reply. I checked my "purchase history" with them and have bought over $6000 in cigars in the past 24 months which is as far back as the purchase history goes. What do you have to do to just get a reply from these people? :sadstare:

Came back to say that I just got a call from Famous. They offered to replace the bad cigars.

 

[Soundwave13]

I generally don't shop with Famous for a number of reasons even though they are five minutes from my work. But I will give them the fact that they are usually good with taking care of you if you have an issue like this - call them & explain the situation & I'm sure they will refund or replace your sticks!

 

[jsnake]

+1 on the phone call.

 

[TravelingJ]

I haven't found a way to get a response out of them. They have ignored all of my complaints, that's for sure.

 

[Tyler]

Calling them is the quickest way. They probably receive thousands of emails and it takes a while to sift through it all. If you call they have to help you right then and there. I had a issue a few months back, called them, and within a few minutes they had replacement sticks on the way.

 

[strife]

Never had a problem with Famous' customer service. I wonder if the recent storm has them going crazy tracking packages and fielding emails and calls. Good luck, hope all works out.

 

[Alwayslit]

Call them. Personally I don't buy from them due to word of mouth.

 

[1camTEG]

Call them, They've always treated me good and I haven't spent nearly that much with them.