Thank you for contacting the USPS Internet Customer Care Center. If you received postage due email that means, the label(s) you used were in fact cancelled during printing and therefore unpaid. A cancellation can occur if you selected "No" when asked if the label was successfully printed, or if you failed to make a determination of whether or not the label printed. Another way is if you had attempted to print a label, but did not allow for enough time for the first transaction to complete before selecting to re-print. While your credit card may show a charge it most likely does not correspond to the label(s) that you actually used for shipping. To correct this situation, please review the information below which details paying your notice and applying for a refund.
Please log into your Click-N-Ship account, where you will be redirected to your Postage Due notice page. You will be able to view your transaction details, as well as pay the Postage Due to clear your account. Once the payment is made, you may process a refund for any unused paid label that appears in your Shipping History. This will assure you that you will only pay once for the initial transaction.
To process a refund for an unused paid label, click on the Transaction number and then click on the label number within the transaction details page. Above the words "credit card charged", click the link for "request a refund". The required information (transaction number and label number) will be populated for you. Simply click submit at the bottom of the page. The following page will ask you to select a reason. Once a reason is chosen, click on submit. Refunds will be processed 14 days after the print date. A PDF document has been attached to further assist you.
Please note that all requests for online postage refunds can be submitted only on the Web for one label at a time within 10 days from the print date. No refunds will be issued for labels that are older than 60 days from its origination. If your request for a label refund is older than 10 days and less than 60 days you will need to reply to this email with the following information.
1. Your name:
2. Username/Account Number:
3. Transaction number:
4. Label number(s):
5. Briefly explain the reason for your refund request:
6. Label print date:
7. Cost of label:
If you are unable to provide any of the required information, your request will be denied.
Rich
USPS Internet Customer Care Center
icustomercare@usps.com
