Taking Care of a Customer

[bdc30]

Had a great experience yesterday with a retailer and wanted to share it with somebody, so here goes.

I am a huge fan of my Keurig coffee maker, and usually buy my K-cups from costco. They stock Timothy's Columbian in a box of 80 for $40. It's decent enough and the price is right, so that's my every day cup (or three).

With my most recent box purchase, I seem to be having some problems with their cups. I'm not sure if they are using a different adhesive on the lids or something, but the excess coffee grounds end up spilling out the top of the k-cup and make their way in to my cup of coffee.

I contacted the company just by way of the feedback link on their website, asking if they had made a change or if there was something I could do to fix it. Within three minutes, I had a reply in my inbox from a customer service rep asking for the codes on the product. In ten minutes, we had exchanged three emails and parted ways.

Today at noon, a Purolator truck wheeled in to my driveway, less than 24 hours after my initial message to them, with a full replacement box and a couple assorted samplers alongside.

THAT, my friends, is taking care of your customer - and in this day and age, deserves to be recognized.

My thanks to Green Mountain Coffee Roasters Inc for their awesome service. I'd recommend them to anyone in the market for K-cups. :thumbsup:

 

[dpricenator]

Nice work K-men. That is enough to make you come back tomorrow

 

[CaTeacher]

That is great service indeed! Love my Keurig too!

 

[stogies&hoagies]

That's who I use, Green Mountain. Their Nantucket blend is the top seller.

 

[GoingPostal]

Man that is great to hear a company still caring about the customer.

 

[FireDoc83]

The wife and I love our Keurig... Glad to hear their Customer Service is very good

 

[JDog]

man... love coffee. Maybe I need to try a Keurig and get some K-cups.

 

[Goalee1]

Keurig is known for their customer service and its all true! I was totally surprised when I called them after losing a part for my machine when cleaning it (yes I lost the part) and was looking to replace the part. Of course I was willing to buy it since I lost it. They just asked me for my serial number, I had registered it and was the original owner, and she just said "we'll have it in the mail today" 2 days later, I had the part in my hands. G1

 

[iCraig]

Now that is bad ass. Awesome.

 

[cartisdm]

Yup! My dad's office used one until it died and they ordered a new one. He brought the broken one home and said, "I think the pump is dead, maybe you can fix it and have yourself a new coffee maker." I called Keurig up and explained the story and wanted to order a pump. He said to not worry about it and I had a brand new, better model in 48 hours. Unbelievable.

Since then I've gotten three people to get Keurig machines. A lot of companies seem to overlook customer service, but it works!!

(I type all this while drinking my morning cup right now :thumbsup: )

 

[daniyal]

that's awesome service!

 

[ciggy]

Good customer service is hard to find...Great customer service is almost impossible to find! I wish all buisnesses ran like that Brent. It's how things used to be here in the U.S.. Sadly, Not much anymore.
I've never had that coffee before...may have to find it and give it a go!

 

[Smokin Aces]

That's all great customer service really is at the core....people taking care of people. As a society we don't seem to care about our fellow man like we used to. It's refreshing to see companies that try to reverse this trend & focus on doing whatever it takes to help their customers. Afterall, were just people....brothers who need to depend on each other.

For all you customer service workers out there who truely have a "servants heart" and try every day to give the customer (your brother & fellow man) more than they expect I salute you!

 

[Smokin Aces]

What a sad thing that these kinds of stories are the exception rather than the rule

 

[ItalianCustom]

Its the exception because there are people who will take advantage of other peoples kindness

 

[wilfredsimpson]

That's great to hear! Mostly because Brent's is where I get most of my coffee. BTW, thanks for the coffee Brent!

 

[bdc30]

haha so really in the end, it's me who's taking care of the customer by making sure the coffee I serve is of the highest quality. Never thought of it that way...lol

 

[wilfredsimpson]

And I thank you for your commitment to customer service, Brent. Outstanding as always! A repeat customer here for sure!