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Tired of being on hold? This guy was

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http://jalopnik.com/5191437/autozone-customer-takes-matters-into-his-own-hands-after-45-minutes-on-hold

So I got an event coming up at the local track...should be a fairly fun event and I want to take the truck out. Well....a few weeks ago, due to my own stupidity, I blew my hub seals on my rear end...and due to me catching the fucking flu...and other shit...I never got around to fixing them. So this is the week OF and I need the damn seals, right?

So I call up AutoZone:

"Thank you for calling AutoZone, how can I help you?"
"Yeah, I'm looking for axle seals of a ford 9" rear end..."
"Oooh. umm...hold on a second...." and he puts me on hold.

....15 minutes later...someone ELSE picks up...

"...umm thank you for calling AutoZone, who are you holding for?"
"I'm holding for someone to help me find some axle seals..."
"Oh.. ummm. Huh.. hold on a second." and HE puts me on hold.

...10 minutes in, I'm getting pissed and I decide that this is a battle of wills. Them waiting for me to hang up....me waiting for them to get tired of the phone beeping and to pick up.

...10 MORE minutes....and I can feel my will about to give in completely to anger. FUCK THIS! While STILL on hold, I jump in my daily driver and drive my ass up to the AutoZone I'm on hold with!

I get there about 10 minutes later...and there's 4 fuckers working...and like two people shopping...and one of them hits me up instantly:

"Welcome to AutoZone, how can I help you?"
...as I walk behind their counter to look for their phone...

"Yeah....do you have someone on hold right now?"
"Uh excuse me?"
...I point at the blinking, beeping phone...
"DO...YOU...HAVE...SOMEONE...ON...HOLD...RIGHT...NOW!?"
"Uhh...I guess so."
"You guess so?? Let me help you. You DO have someone on hold...ME! I've been on hold for 45 fucking minutes! What in the HELL is THAT all about?? Can you give me one good reason why you've had me on hold for almost a fucking hour??"
"Well...uhh..I mean....uhhh...I was waiting for him (he points) to pick up.."
"He DID pick up...and put me right the fuck back on hold!"

"Uuhh..err....ahh...ummm..."
"Don't give me any bullshit about how busy you are...there's no one fucking in here! If my fucking question was simply too difficult for you, TELL me."
"Well...what do you need sir?"
"What I needed was axle seals...but what I need NOW is to talk to YOUR fucking manager."
"Yes sir."...and scampers off to get El Jefe....
Manager: "Yes sir, what seems to be the problem?"

...I tell him, "....and I'm STILL on hold!" That's right...I still haven't hung up...

He looks at the phone....picks it up...and says, "Uhh Autzone, may I help you?"
I yell into MY phone, "IT'S ME FUCKER!!!" He jumps and hangs up.
"I'm hoping that isn't your policy here! That if you CAN'T answer the question, just put the person on hold until they hang up?"
"Uh no sir!"
"Well lets see if y'all CAN help me...now that I'm here."
He goes over to the computer...

I tell him, "I need axle seals for a 31 spline ford 9" rear end."
"What's it out of?"
"Hell...i don't know? Almost any 70s ford truck I'm sure."
"Well I need to know what it's out of."
"I do not know..."
"Well what's it in now?"
"That's not gonna help you."
"Sure it is"
"No...it won't. There's no way to search for the rear end?"
"No...so what's it in?"
"A 2001 CHEVY SILVERADO ok?? Does THAT help???"
"No."
"See?"

He connected me with someone at another AutoZone that actually WAS helpful...and I went over there to get the parts...
I thought it was very funny.
 

Danilo

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man, I've felt the same way sometimes... Why do people leave us on hold for so long? Is it really that hard to help someone?
 

Electric Sheep

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OMG that's a story I can totally relate to.

I've got a custom-built Ford 9" axle that I swapped into the rear of my Jeep. And I've been put on hold for 5-bajillion hours before at AutoZone (or as we call it here, VatoZone).

Their minimum-wage employees are practically useless without a computer system telling them a part# that they can pull out of a bin location in the back. While there are exceptions, for the most part they know NOTHING about cars.
 
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Pretty sad, but funny as well.

Funnier still is the 70's Ford rear axle in a 2001 Silverado.
 

Electric Sheep

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Funnier still is the 70's Ford rear axle in a 2001 Silverado.
Actually, that's not funny at all.

The Ford 9" axle housing is built with the differential/gears inside a simple bolt-in removable 3rd member. Because of the design, you can re-use the housings almost indefinitely, so it doesn't matter if it's from the 70's...you just swap out internal parts when you want to upgrade/replace. It's pretty much the most tried-and-true racing axle in the history of auto sports. They're used on everything from simple street races to Baja 1000 to thousand-horsepower Funny cars to friggin' NASCAR.



For example, my 70's-era Ford 9" housing was re-tubed (which is 2/3 of the housing itself) to the length I asked to have built, 62" wide, and had new ends put on it. Then, the brand-new nodular steel 3rd member was built with a brand-new Detroit locking differential and brand-new 4.56 gears and brand new bearings and seals. For the outers, the axle was built with brand-new Ford SVO brakes, new bearings and seals, and equipped with a new E-brake. After that, a pair of brand-new 35-spline custom-length axle shafts were ordered from a 3rd party manufacturer (Moser) and everything was assembled.

It cost over $3,500 bucks to build, and really the only part that wasn't brand-new was a portion of the steel center-section of the housing...and even a portion of that was modified (cut off and re-built smaller).

Believe me, the NASCAR-level parts in that "old" 1970's-era Ford 9" axle are far, far, far better/stronger/advanced than the bullshit stock rear axle in the Silverado.
 

Wagz

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Bwah! That is such a great story. best part:

He looks at the phone....picks it up...and says, "Uhh Autzone, may I help you?"
I yell into MY phone, "IT'S ME FUCKER!!!" He jumps and hangs up.
 

Frank N

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I've had that exact same conversation about what vehicle it is in.

I have the same axle as Sheep in my '98 jeep. Along with a Chevy 350, a Dodge transmission, a Ford E350 master cylinder, a front axle out of an '86 grand wagoneer, and a fan out of a Ford Torus.

When asked what did it come out of, I usually answer 'A Junk Yard'
 
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Sheep ... to me it was.

I've known quite a few die hard GM fans over the years and to admit that they had Ford parts inside their Chevy would be like Pete Johnson admitting he preferred Strawberry Phillies.
 

Electric Sheep

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Sheep ... to me it was.

I've known quite a few die hard GM fans over the years and to admit that they had Ford parts inside their Chevy would be like Pete Johnson admitting he preferred Strawberry Phillies.
Oh wait, you're right! Ha-ha!

I totally forgot about brand allegiance....that sort of thing doesn't really exist in my little part of the automotive world. We tend to build our Jeeps like Frankenstein's monster! LOL! Whatever brand we can find and make work, we use. We tend to think on a purely functional level.

Yup, I guess it would pain a Chevy guy to admit he had Ford parts. :yes:
 

CWS

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Actually, that's not funny at all.

The Ford 9" axle housing is built with the differential/gears inside a simple bolt-in removable 3rd member. Because of the design, you can re-use the housings almost indefinitely, so it doesn't matter if it's from the 70's...you just swap out internal parts when you want to upgrade/replace. It's pretty much the most tried-and-true racing axle in the history of auto sports. They're used on everything from simple street races to Baja 1000 to thousand-horsepower Funny cars to friggin' NASCAR.



For example, my 70's-era Ford 9" housing was re-tubed (which is 2/3 of the housing itself) to the length I asked to have built, 62" wide, and had new ends put on it. Then, the brand-new nodular steel 3rd member was built with a brand-new Detroit locking differential and brand-new 4.56 gears and brand new bearings and seals. For the outers, the axle was built with brand-new Ford SVO brakes, new bearings and seals, and equipped with a new E-brake. After that, a pair of brand-new 35-spline custom-length axle shafts were ordered from a 3rd party manufacturer (Moser) and everything was assembled.

It cost over $3,500 bucks to build, and really the only part that wasn't brand-new was a portion of the steel center-section of the housing...and even a portion of that was modified (cut off and re-built smaller).

Believe me, the NASCAR-level parts in that "old" 1970's-era Ford 9" axle are far, far, far better/stronger/advanced than the bullshit stock rear axle in the Silverado.
:popeyes:
 

Frank N

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Oh wait, you're right! Ha-ha!

I totally forgot about brand allegiance....that sort of thing doesn't really exist in my little part of the automotive world. We tend to build our Jeeps like Frankenstein's monster! LOL! Whatever brand we can find and make work, we use. We tend to think on a purely functional level.

Yup, I guess it would pain a Chevy guy to admit he had Ford parts. :yes:
I think that just goes along with our utilitarian side.
 

Gummi Bear

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And that's the reason I don't go to Auto Zone unless it's the last damn place on Earth.

Need some piece of shit for a late model Honda, yup, they're all over it. Got something that's 30 years old, you tell them that they'll need the book, and the little prick will fuck off on the computer not finding anything for 30 minutes before finally getting the book, and then, the little prick can't read a conversion table!
 
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