In a world where poor customer service sometimes seems like the norm, I thought I would share this.
We have been running a warm mist humidifier in our basement since the spring of 05 due to the dryness of baseboard heat in the basement. It is made by Kaz and is the vicks model.
A couple of weeks ago I was filling the tank and I dropped it on the kitchen floor. The plastic tank cracked and I spent the next 20 minutes cleaning up a gallon of water!
Anyway, I called Kaz, Inc to inquire about purchasing a replacement tank. They said they don't stock the tank and asked me when I bought it. They then went on to tell me that it was covered under the 3 year unconditional warranty...even though the accident was my fault. After explaining to them that there was no chance in hell that I could hunt down the receipt, I was told to send the broken tank in and a complete replacement unit would be sent to me. Not just the tank, but a whole new unit.
Fast forward 10 days and there sitting on my doorstep upon returning from work was a brand new humidifier.
Only a handful of companies have captured my loyalty in my short 37 years of life...and Kaz is one of them. You can bet your life that the next time I am in the market for a humidifier for whatever reason, that I will be checking out the section that contains the Kaz models.
:thumbsup: for great customer service!
We have been running a warm mist humidifier in our basement since the spring of 05 due to the dryness of baseboard heat in the basement. It is made by Kaz and is the vicks model.
A couple of weeks ago I was filling the tank and I dropped it on the kitchen floor. The plastic tank cracked and I spent the next 20 minutes cleaning up a gallon of water!
Anyway, I called Kaz, Inc to inquire about purchasing a replacement tank. They said they don't stock the tank and asked me when I bought it. They then went on to tell me that it was covered under the 3 year unconditional warranty...even though the accident was my fault. After explaining to them that there was no chance in hell that I could hunt down the receipt, I was told to send the broken tank in and a complete replacement unit would be sent to me. Not just the tank, but a whole new unit.
Fast forward 10 days and there sitting on my doorstep upon returning from work was a brand new humidifier.
Only a handful of companies have captured my loyalty in my short 37 years of life...and Kaz is one of them. You can bet your life that the next time I am in the market for a humidifier for whatever reason, that I will be checking out the section that contains the Kaz models.
:thumbsup: for great customer service!
