Bad news for my winecooler

[pbibby]

Just received my drawers from Forrest (Awesome I must say) for my vinotemp 34. I have 1.5 pounds of HCM beads that are in there right now. They've been in there for awhile (2 days) and I went down to check on things today. As I am looking, I notice that the humidity is REALLY low. As I am looking around, I notice that the top left part of the door is not sealing correctly. What I mean is that the rubber seal on the door, between the door and the "frame" of the refrigeration, is not sealing perfectly like it should. I can see a little bit of light through the gap. It's hard to explain but the crappy part is I am past the return date (I got it at a Crate and Barrel over a month ago and they have a 1 month return policy). WHat really sucks is I have my first CC box on the way and I will have no place to put it when it gets here if I can't get my fridge fixed. The only way I could do a quick fix is to put a bungee cord around the thing to "force" it to seal. This would work, but I was wondering if anyone else has any other ideas.

Sorry for the long post, but you can imagine my frustration....:crying:

Let me know your thoughts. Thanks brothers.

 

[Dustinspo]

You could buy a replacement gasket directly from vinotemp. It is $47 plus $15 to ship for the 34 bottle. Shouldn't be too hard to install. There are many how to videos on you tube.

 

[Robertsndr68]

I would take it back to crate and barrel. Explain what you're using it for and why the broken seal is a big deal and see if they'll take it back. A good company will make an exception. Never used crate and barrel so I don't know how strict they are but all they can say is no about replacing it right? I feel like the seal problem woukdnt be an issue for someone using it for wine so hopefully they will work with you on it. .02

 

[sofc]

stinks that it happened after the month thing. If you cannot return it, maybe some layers of duct tape or even window insulation can fix the seal if you don't want to spend money.

 

[Farringtonr]

Pbibby when did u order your drawers from Forrest. How long did they take to get to you?

 

[pbibby]

I would take it back to crate and barrel. Explain what you're using it for and why the broken seal is a big deal and see if they'll take it back. A good company will make an exception. Never used crate and barrel so I don't know how strict they are but all they can say is no about replacing it right? I feel like the seal problem woukdnt be an issue for someone using it for wine so hopefully they will work with you on it. .02

I thought so too, but they washed their hands of it. I can't say I blame them a ton, but yeah I did try to explain. And Dustinspo, I appreciate that thought, but I am looking for a slightly less expensive fix. But thank you!

 

[sofc]

You didn't use an AMEX card did you?

 

[pbibby]

You didn't use an AMEX card did you?

No I didn't. It was a gift. Why do you ask?

 

[Robertsndr68]

Because American express and Visa provide their own insurance on almost any product you buy with your card. I always make big purchases with my visa debit card, charge it as credit, and the insurance covers my purchases. Seeing as ot was a gift, this does not apply lol

 

[Farringtonr]

Is there any way to adjust the door from the hinge.

 

[pbibby]

Because American express and Visa provide their own insurance on almost any product you buy with your card. I always make big purchases with my visa debit card, charge it as credit, and the insurance covers my purchases. Seeing as ot was a gift, this does not apply lol

Ah. Thanks though.

 

[Farringtonr]

Damn man sorry to hear. How long would u say it took for the drawers to come in from Forrest

 

[pbibby]

Damn man sorry to hear. How long would u say it took for the drawers to come in from Forrest

I rushed them so 2 weeks. Paid the extra and it was worth it

 

[mistaforty]

Crate and barrels return/exchange policy is 90 days

 

[pbibby]

Crate and barrels return/exchange policy is 90 days

Well, that is interesting because I was told by someone working there that it was 30 days. I don't know if that was holiday/appliance/gift rule, but I definitely can't return it.

 

[mistaforty]

Non-Furniture Return/Exchange Policy
We will accept merchandise returns of non-Furniture Collection items at our stores within 90 days of customer receipt. Please understand, however, that bedding items may be returned or exchanged only if in their original packaging. Furthermore, Outlet purchases may only be returned to an Outlet store. All other Crate and Barrel non-Furniture Collection merchandise may be returned to any other Crate and Barrel store (excluding Outlets) or by mail (if such item was ordered online or by phone and received by mail).
Depending on the nature of the return/exchange and the presence of an original receipt or packing slip, we will issue an appropriate credit or refund in one of the following ways:
If accompanied by the Original Sales Receipt or Packing Slip, the item’s purchase price will be refunded in the Original Form of Tender. (See below for limit as to cash issued at time of return.)


This is on their site. I would take this with me and say all I want is an exchange not my money. But good luck whatever u decide.

 

[mistaforty]

Take your rifle with you...

 

[TheMadScientist]

We just returned stuff from our wedding in July...who ever you talked to was being a pain or lazy....try again at another store.

Sent from my DROID2 GLOBAL using Tapatalk 2

 

[pbibby]

Non-Furniture Return/Exchange Policy
We will accept merchandise returns of non-Furniture Collection items at our stores within 90 days of customer receipt. Please understand, however, that bedding items may be returned or exchanged only if in their original packaging. Furthermore, Outlet purchases may only be returned to an Outlet store. All other Crate and Barrel non-Furniture Collection merchandise may be returned to any other Crate and Barrel store (excluding Outlets) or by mail (if such item was ordered online or by phone and received by mail).
Depending on the nature of the return/exchange and the presence of an original receipt or packing slip, we will issue an appropriate credit or refund in one of the following ways:
If accompanied by the Original Sales Receipt or Packing Slip, the item’s purchase price will be refunded in the Original Form of Tender. (See below for limit as to cash issued at time of return.)


This is on their site. I would take this with me and say all I want is an exchange not my money. But good luck whatever u decide.

Thanks dude! Will do. Good point on the exchange too.

 

[orangedog]

Worst case build up the seal with electrical tape. I did that on mine and works just fine.