Soooo Bummed !!!!!

[RobZip]

So I order the Avallo 1200 deluxe, wait four weeks, impatiently, for it to arrive. Gets dropped off, I give the delivery guy 10 bucks, a cigar, and a great big thank you for his help getting this in the house. I open up the package, and as MY luck would have it, looks like they put a fork from the fork lift right into the back of the cabinet. Ruined!!!! I got hold of Matt from Avallo immediately and informed him of this situation. Without one second of hesitation, he offerd to build me a new cabinet, and have it shipped in less than 2 weeks. I dont know if thats even possible, but we will see. I am sick as I look at this beautiful, useless, cigar cabinet sitting in my house, doin nothing.

On a side note, the craftsmanship and artistry that went into this cabinet is unbelievable. Way beyond what I was expecting. This thing is a monster, not in size, but in pure quality. If anyone is on the fence about getting an Avallo, jump over, because this thing is beautiful!!

But, back to reality, I sit and wait, for who knows how long, for another to arrive, hopefully intact. UGH, Im sick about it !!!!!!

 

[USHOG]

That really sucks but at least you will get another one. What are they doing with the old one? any pictures of the damage? Best of luck to you

 

[RobZip]

Matt from Avallo just wants me to send it back, on his dime. I guess they'll fix it and resell it. It hurts to look at this thing. I will post some pics as soon as I figure out how the hell to do it!!!! Im a Gen-Xer, Im still catching up on this stuff.

 

[javajunkie]

that truly sucks, and i get your dissapointment, but you at least had some SUPERLATIVE customer service behind it. i hope they get you squared in short order, sir. o)

 

[Romulus Cogswell]

Always do a walk-around on anything that's delivered by a freight carrier. Dock workers are paid very little and don't give a crap about your freight. Write up the damage on the bill of lading and make a copy for yourself if you can.

 

[RobZip]

This is the unit I will eventually be getting

View attachment 41373

 

[Kloned]

That sucks!!! at least He seems to have good customer service,

 

[apnutter]

rough bro. Not any easier waiting while you constantly look at a busted one!

 

[Sprouthog]

That's too bad because they make really good stuff. I have an accumonitor and love it.

 

[RobZip]

That's too bad because they make really good stuff. I have an accumonitor and love it.

Ive heard nothing but good things about them. Never met Matt, but he is a stand up guy, keeps his word, and apparently stands by his products and service. I have absolute trust that he will make this right, no doubt. Just sucks to wait......again.

 

[Angry Bill]

Matt and Avallo are both top notch. I have an Avallo and love it. Matt will definitely take care of you, so need to worry brother.

 

[RobZip]

Matt and Avallo are both top notch. I have an Avallo and love it. Matt will definitely take care of you, so need to worry brother.

I appreciate your input, thank you, makes me feel better. I have nothing but positive things to say about Matt or his products. Im just so pissed at the carrier. This cabinet is beautiful, and they went and just destroyed it. I had to package it back up, I cant even look at because I get ill. Cant wait till I get a new one so I can actually use it. Again, thanks for the input.