Outstanding customer service earns a shout-out for George Rodriguez @ Rodrigo Cigars

[Rupe]

A couple of months ago I signed up for the Rodrigo Cigars newsletter after entering a contest on Facebook. Last month I received an email offer from them with an appreciation gift of $10 off of any purchase. After cruising their website (http://rodrigocigars.com/) I decided that I was going to try some lanceros. Unfortunately by the time I got around to making the purchase the discount code had expired :frown: so I fired off an email, hoping that I might still be able to use it.

Enter the outstanding customer service skills of George Rodriguez!! Not only did he reactivate the code, he provided me with a tracking number within minutes of receiving the online order and shipped everything out the same afternoon. Just two days later my cigars arrived in perfect shape along with a hitchhiker...talk about BOTL math!!!

(Best infomercial voice) But wait...That's not all!! I was so impressed with the great customer service and quick shipping that I sent him another email, thanking him. To my pleasant surprise he replied back to me with the following email.

Oct 13 at 10:51 AM

Excellent - glad to hear that Brian.

Here's a 15% off discount code that you can use and share with your friends - "RuppertBOTL"
Thanks again for your support!

-George


So now I'm sharing this good deal with all of my friends at BOTL. I'm not sure how long this will be active but if you are interested in trying some Rodrigo cigars you can go to their website @ http://rodrigocigars.com/ and use discount code RuppertBOTL to get an additional 15% off :thumbsup:


Mods....please feel free to move this post if I have placed it in the wrong area.

 

[Agentskull]

Really good to see a company take the extra step with their customers. It really is a lost art.

Giving you a 15% code to share... does he know who your friends are lol

 

[erjaq]

Great stuff! I'll also add that the La Fortaleza is an excellent smoke. Might just have to get some of that RuppertBOTL love for myself...

 

[ZaneG]

Great customer service!

 

[Catawbamatt]

Excellent Rupe, thanks for sharing.

What does everyone suggest to try?

 

[THEMISCHMAN]

Well the code certainly works. Just ordered a fiver of La Fortaleza Absoluto and the Habano Clasico Toro. I've been wanting to try these cigars too and the discount code pushed me over the edge.

Thank you George for your awesome customer service and thank you Rupe for sharing the wealth.

 

[irratebass]

Love hearing about great customer service in the cigar world, thanks for sharing the story and the code.

 

[YodisMatt]

Always great to hear about a company that takes care of its supporters.

 

[Clint]

Very nice indeed, especially in an age where customer service seems to be a lost art.

Can u provide a brief, general description of the Rodrigo cigar profile? Although I have heard of them I have never tried one.

 

[Jmphotog]

Very nice indeed, especially in an age where customer service seems to be a lost art.

Can u provide a brief, general description of the Rodrigo cigar profile? Although I have heard of them I have never tried one.

I was just about to ask that... I'm going through their website as we speak.. I like the philosophy behind them.. boutique and all

 

[tedp]

That's George, great guy that makes some great cigars!

 

[THEMISCHMAN]

Just got my order from George today and I found this on the bottom of the invoice

Very impressed with George and his cigars. If anyone hasn't smoked one I would highly recommend getting some.

 

[ENV]

He is an awesome guy. The only experience I had with his smokes (GER PL) was not a great one. They may have been duds. But he is a great person