I have been hanging out at the same B&M for over 6 years now. When I started going there on Friday evening after work it would be so full you might not find a place to sit, now there may only be a handful of people there in a Friday. The owner has run most of the customers away with his bad attitude and inattentiveness. When customers come in to make a purchase they literally have to pry him from his chair to get him to the register to pay, that even happens with regulars. He sits there and plays on his iPod all of the time.
His events cater to a crowd that he considers "fun" however he complains how they do not spend any money, yet he does nothing to change how he does things. I have heard him say many negative and derogatory things about individual customers as well as ethnic/ racial groups.
I have gone from buying every cigar that I smoke from this shop to buying only the cigars that I smoke in house from him. My wife refuses to step foot in this B&M because of his attitude and they way he has treated me in the past. On Friday I bought a couple of cigars for my self and a couple for a buddy. When I went to the register to pay I also purchased a tin of pipe tobacco with a retail price of about $20. There was no price tag on the tin and when he went to ring it up he acted as he was frantically searching for the price and tells me "you know there is 100g in here and he others are only 50g?" He rang it up for $39 and some change. I did not know the retail price at the time but looked it up as I got in my truck. To me this seems like the straw that broke the camels back. It is not about the money, it is the principal of what he did. I don't mind paying a little over retail at a B&M but double, I think not.
Ok, rant over.....
His events cater to a crowd that he considers "fun" however he complains how they do not spend any money, yet he does nothing to change how he does things. I have heard him say many negative and derogatory things about individual customers as well as ethnic/ racial groups.
I have gone from buying every cigar that I smoke from this shop to buying only the cigars that I smoke in house from him. My wife refuses to step foot in this B&M because of his attitude and they way he has treated me in the past. On Friday I bought a couple of cigars for my self and a couple for a buddy. When I went to the register to pay I also purchased a tin of pipe tobacco with a retail price of about $20. There was no price tag on the tin and when he went to ring it up he acted as he was frantically searching for the price and tells me "you know there is 100g in here and he others are only 50g?" He rang it up for $39 and some change. I did not know the retail price at the time but looked it up as I got in my truck. To me this seems like the straw that broke the camels back. It is not about the money, it is the principal of what he did. I don't mind paying a little over retail at a B&M but double, I think not.
Ok, rant over.....
