Stogies World Class Cigars order -- nicely done

[boltman]

I wanted to bump this thread and share my fantastic experience with Stogie's World.

Last week I ordered a box of the Room 101 H-Town Lanceros and a box of the La Palina H-Town Lanceros. Both arrived incredibly fast (and even included one of those little back pack bag thingies). Both boxes also came factory sealed. When I opened the box of Room 101, 3 of the cigars had obvious mold on the wrapper (but not on the foot). I took some pictures, sent Stogie's an email to find out what their return policy was, and then wiped the cigars down with some DW. Once the mold went away, I stuck them in my coolerdor.

Jorge from Stogies responded to my email within a few hours and called me shortly thereafter. I told him that I'd wiped the cigars down and was going to wait and see what happened. After 4 or 5 days with no return of the mold, I sent him another email and said not too worry, thing looked ok. (I've wiped down a few other cigars before without issue and since the mold was contained to only 3 out of 20, I didn't think it would be a big deal to do it again).

Well, imagine my surprise when I get a package in the mail today with a very nice note, 3 new Room 101 Lances, and 2 extra lances as an apology. Totally blown away by the gesture. I know these guys aren't a site sponsor, but I'll definitely be using them again. They're a shop that loves Lanceros (just like me!), that ships quickly, and that has outstanding customer service. A+ in my book.

Thanks for sharing that Tom. I love hearing about businesses that go the second mile when it comes to people skills. You can bet your bottom dollar that a company that treats people like that will continue to grow and be profitable. Great story.

 

[reidmorebooks]

Bumping this again, because Jorge is ALL CLASS. Nicest guy and will remember your face in a crowd. Glad to see you guys supporting my local B&M, and a great group of people.

 

[Stogies and Suds]

This just arrived yesterday, by that I mean, I was watching them unload the boxes full of boxes...
Tat H-Town exclusive...

 

[big_jaygee]

This just arrived yesterday, by that I mean, I was watching them unload the boxes full of boxes...
Tat H-Town exclusive...

Now those look tasty. i might have to make a trip over there to grab a few

 

[Catawbamatt]

This just arrived yesterday, by that I mean, I was watching them unload the boxes full of boxes...
Tat H-Town exclusive...

Thanks for the heads up, just placed an order online!

 

[shadowcam]

Sumatra Tat Lancero. Yes oh Yes. Hopefully it will be better than the nice ash release. That one was a little rough ROTT.

 

[Senor Perfecto]

Let us know how that tat is. So we know whether to grab some or do a split/.

 

[bassboat]

This just arrived yesterday, by that I mean, I was watching them unload the boxes full of boxes...
Tat H-Town exclusive...

"ROTFT" - Right off the fork truck?