I sent them an email.
GET IT!? lol
I got the same email. . . 10 days after I sent them an email canceling that order. Today they actually canceled it.
I generally don't like ripping vendors but it shouldn't take over 2 weeks to let customers know something they ordered and payed for isn't in stock. That's just bad business. But lesson learned I'll order through my usual vendors this time.
Agreed. I'm not much on bad mouthing a vendor publicly, but this will be my first and last cigar fed order.
I don't see a problem with letting the community know if a vendor is performing poorly. It's one thing to put them on blast publicly over nothing, or without even contacting them. When peformance is poor, communication is poor an product is poor, I think it's actually important to let people know to stay away from a vendor. Now if they follow up and make things right, then we should know that too. Fair is fair and all. Like it was stated above though, when word gets out a vendor sucks, it just drives business to vendors like Small Batch who have a great track record and seem to go out of their way to be tied in to the community and great customer service. And that's a good thing.
