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The Official Cigar Deals Thread

Triple-T

Triple-T

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So need a bit of advice, Serious shipped the wrong pack AND USPS put it on the wrong plane.
The top picture is the pack offered on their site, the bottom is what I received. They are going to pay for return shipping
and send me the correct one, but the CS Rep said I could keep the wrong pack instead (not in addition to). Seems like I'm getting the Destino Siglio
and some larger Anejo's as a plus, still get 1 OpusX Angel's share. I'm not a fan of the hemingways. BUT.....I've never had a Destino al Siglio and
have tried the rest. She also said it's about $5 more.

Opinions? Thanks,

TTT


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ChuckMejia

ChuckMejia

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Triple-T said:
So need a bit of advice, Serious shipped the wrong pack AND USPS put it on the wrong plane.
The top picture is the pack offered on their site, the bottom is what I received. They are going to pay for return shipping
and send me the correct one, but the CS Rep said I could keep the wrong pack instead (not in addition to). Seems like I'm getting the Destino Siglio
and some larger Anejo's as a plus, still get 1 OpusX Angel's share. I'm not a fan of the hemingways. BUT.....I've never had a Destino al Siglio and
have tried the rest. She also said it's about $5 more.

Opinions? Thanks,

TTT


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View attachment 81540
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Keep either one, both seem fair. I'm surprised they didn't just let you keep the wrong one and re shipped the right one. I've seen a few instances where smallbatch has made a mistake and never requested the sticks back.

But then again, that's why smallbatch is one of the best vendors online.
 
StogieNinja

StogieNinja

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ChuckMejia said:
I'm surprised they didn't just let you keep the wrong one and re shipped the right one. I've seen a few instances where smallbatch has made a mistake and never requested the sticks back.
Click to expand...
Small Batch may just do a ton more business than Serious; it may be that absorbing a $75 loss doesn't bother Small Batch, but Serious might not be able to absorb the loss as easily. In any case, I think Serious is still providing great customer service, offering an exchange, or to let the customer keep the better pack, at the customer's preference.
 
ChuckMejia

ChuckMejia

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StogieNinja said:
Small Batch may just do a ton more business than Serious; it may be that absorbing a $75 loss doesn't bother Small Batch, but Serious might not be able to absorb the loss as easily. In any case, I think Serious is still providing great customer service, offering an exchange, or to let the customer keep the better pack, at the customer's preference.
Click to expand...
Ehhhhh .... A mistake is a mistake :)
 
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