Customer Service.... it makes a difference!

[xddco]

I ordered some 858SG on the daily special. I got the last 10....however I ordered 20. The retailer emails me immediately, apologizes profusely for running out and goes on to offer a couple options.... and says he will throw in "a few extras" for inconveniencing me. Not feeling the least bit inconvenienced, I choose an option and my package shows up with "a few extras". Now... to set this straight, my total order was an $80 order. Here are my extras:




Now that's customer service!
Thanks to the crew at Slippery Rock Cigars. I'll be watching.
And for the record.. this is the first time I have ever dealt with Joe and his "shpo".

 

[bdc30]

:applause: Aces! Always good to hear companies treating their customers right.

 

[JP8]

nice!

 

[danthebugman]

Wow, now that's quality service :thumbsup:.

Dan

 

[GoingPostal]

that is going the extra mile.

 

[gardizzle]

Wow! Thats over the top customer service. That kind of service breeds many many more customers. Well done Slippery Rock!

 

[SkinsFanLarry]

Great to hear Skipper, thanks for sharing your good experience!

 

[Carpe diGar]

Now that's beautiful - customer service is a lost art - I'm in the camp that the customer isn't always right - but when a vendor goes beyond reasonable expectation you gotta applaud that!!!!!

 

[TJ2001Cobra]

Do people here know what a "shpo" is? LOL!

 

[Treinenwj]

Damn, makes me wanna order and hope they make a mistake!

 

[njstone]

Holy cow, Tom! Those "extras" are nearly worth how much you paid for your order! Crazy. I really wish more places realized how important customer service is. There are so many places to buy from these days, why not go where you know they'll treat you right?

 

[blooz4u]

Yikes... that's some CRAZY extras man!! Congrats, and there aren't enough places these days that believe in customer service anymore... just in general.

 

[Le Buzz]

oh snap! bombed by a retailer :skew:

 

[Alwayslit]

very nice extras

 

[Cigar Cowboy]

Holy Crap!!! Nice.

 

[jwyatt55]

That is outstanding customer service right there. Think they just gained a few new customers with that type of service :thumbsup:

 

[twenty5]

Do people here know what a "shpo" is? LOL!

LOL

Apparently the skipper is protected!

 

[Trust Your Own Palate]

As I read this I can think of a hundred other ways of giving great customer service.
How does a shop survive giving away roughly $56.00 or more of retail product.
Sounds hard to beleive.......

 

[Thegreekone]

jealous as hell. :hanghead:

 

[slave2theaxe]

That Padron looks yummy!!!