<-----Some gus are not using them at all anymore because once they got a couple bad boxes in (out of 25 in 2 years). They completely ignored him and took 2 months to refund customer money after they had received the bad cigars back. To say they have poor customer service is a understatement.I know this is a legit vendor that a lot of guys use but their customer service is terrible IMO. They basically ignore customer requests and while their prices are cheap and the sticks are authentic I've always found the quality to be quite poor. Just my opinion.
Yep, I stopped using him when he told me he couldn't open my boxes for inspection around that time.I always thought the guy was a little squirrel-y, and when the mold issues arose I dropped them off my vendor list.
Just curious as to how long and how much you've purchased from said vendor?They aren't squirrely IMO. I had a No. 2 petacas come and one was crushed. E-mailed them, and they told me to keep them and sent a new one.
Only a year? Maybe his service has improved, but my interactions with him go back a lot further than that. I remember ordering from him way back in 2002 or 2003 and continued until the mold issues in 2006 (I think that was the year, it's been awhile and I'm getting old!). I haven't used him since.Not long, a year now. My order count with them is 11 orders, from 3-5'ers to box purchases. Only that one issue with one crushed foot on a Monte 2 which was replaced after an E-mail was sent.