PLUSH
Some random brother
Don't know if this is allowed, but I just want to vent! If not remove.
This is an email I just sent to them.
Not sure who will read this but it is amazing, for the $8.95 "free shipping" that I was rudely told I was not eligible, you have lost a customer. Chris could have taken the opportunity to explained the free shipping in a much calmer tone, however, she decided to take it personal. She told me I was wrong! and it did not apply to previous orders. It does not, I said. She went on to read through each item. Sure it says "in stock merchandise".
At the time I placed my order (10/29/2009), I was told the cigars would be in stock 11/12/2009, not 12/16/2009. So, I was surprised when I received an email saying my order was shipped.
I'm like, what order? I go and check and at the top of the page I see free shipping. I'm wondering if this applied to my order. Let's see:
1. Ground shipping, check
2. Heavyweight items excluded, check
3. Can not be combined with other offers (daily deals, email specials, cigars for troops, make me an offer), check
4. Internet orders only and in stock merchandise, check
5. Ends, Friday December, 18, 2009, check
Nope, Chris told me it was because of #3, um wait, that one won't exclude my order. Ok, it is #4,"in stock merchandise". I ask isn't my box "in stock", thus I was charged? Yes, but yours' is a previous order. I ask, so, if I order the box now and send the other back I could get free shipping.
Chris snaps back, "Yes, but you would have to pay for shipping to send it back!".
Hold on! On hold I go, Christmas music commences. Hmmm, not much cheer going on here. I thinking to myself, wow, Chris is not having a good day.
Chris comes back on and tells me she talked to her supervisor and they told her the free shipping does not apply to my order. I ask her what her supervisor name is.
What?
The name, you said you talked to your supervisor, I would like to know the name.
"Well, I have two!".
Well, I just want the name of the one you talked too.
Jessica, I am told. I asked to speak to Jessica. Christmas music once again.
I tell Jessica my dilemma, not so much the non eligible, "free shipping" I am being charged, but the way that Chris handled the whole situation. My concern falls on deaf ears. Jessica once again enforces that I will not get free shipping. I tell her that I am disappointed and that for this situation I will no longer order from them. Once again she seems unfazed. I tell her to have a Happy Holiday.
I have never had an issue with CI. It just seems they were being ticky-tacky and the whole situation could have been handled in a calmer, not so personal manner by the CSR (Chris).
This is an email I just sent to them.
Not sure who will read this but it is amazing, for the $8.95 "free shipping" that I was rudely told I was not eligible, you have lost a customer. Chris could have taken the opportunity to explained the free shipping in a much calmer tone, however, she decided to take it personal. She told me I was wrong! and it did not apply to previous orders. It does not, I said. She went on to read through each item. Sure it says "in stock merchandise".
At the time I placed my order (10/29/2009), I was told the cigars would be in stock 11/12/2009, not 12/16/2009. So, I was surprised when I received an email saying my order was shipped.
I'm like, what order? I go and check and at the top of the page I see free shipping. I'm wondering if this applied to my order. Let's see:
1. Ground shipping, check
2. Heavyweight items excluded, check
3. Can not be combined with other offers (daily deals, email specials, cigars for troops, make me an offer), check
4. Internet orders only and in stock merchandise, check
5. Ends, Friday December, 18, 2009, check
Nope, Chris told me it was because of #3, um wait, that one won't exclude my order. Ok, it is #4,"in stock merchandise". I ask isn't my box "in stock", thus I was charged? Yes, but yours' is a previous order. I ask, so, if I order the box now and send the other back I could get free shipping.
Chris snaps back, "Yes, but you would have to pay for shipping to send it back!".
Hold on! On hold I go, Christmas music commences. Hmmm, not much cheer going on here. I thinking to myself, wow, Chris is not having a good day.
Chris comes back on and tells me she talked to her supervisor and they told her the free shipping does not apply to my order. I ask her what her supervisor name is.
What?
The name, you said you talked to your supervisor, I would like to know the name.
"Well, I have two!".
Well, I just want the name of the one you talked too.
Jessica, I am told. I asked to speak to Jessica. Christmas music once again.
I tell Jessica my dilemma, not so much the non eligible, "free shipping" I am being charged, but the way that Chris handled the whole situation. My concern falls on deaf ears. Jessica once again enforces that I will not get free shipping. I tell her that I am disappointed and that for this situation I will no longer order from them. Once again she seems unfazed. I tell her to have a Happy Holiday.
I have never had an issue with CI. It just seems they were being ticky-tacky and the whole situation could have been handled in a calmer, not so personal manner by the CSR (Chris).
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That's horrible customer service. The terms of the free shipping didn't seem to have been made clear––but you're right, what's worse is that they ended up blaming you for the confusion. :nono:
