Cigar International - Not much Christmas Cheer!

[sloth]

you'll be back...

I buy cigars from CI every now and then... there is only one reason why I buy from them and it isn't customer service. If I want service I'll go to my local.

 

[tazbigdog]

You know she probably had a bad day and although there is no excuse, the customer is always right, no matter what. Personally I would have eaten the shipping just to keep the customer happy and coming back.

Merry Christmas!:thumbsup:

 

[blooz4u]

You should give them one of your famous Abercrombie Ninja attacks!!

 

[PLUSH]

You should give them one of your famous Abercrombie Ninja attacks!!

Ha, just an update. I did receive a reply, the refund me the 8.95 and said when I ordered next time they would make it right.

 

[blooz4u]

See - the ninja mind trick worked!! :thumbsup:

 

[tenuki]

Sorry for your bad experience.

I've had only good experience with CI's customer service - once I had a package mis-delivered and they happily shipped me a replacement after a quick friendly call. Fortunately I have great neighbors, the box was on my porch early the next day and I called their customer service again and caught/cancled the replacement ship before it got out the door.

 

[pfm721]

Sorry to hear about such a bad experience. As someone who worked in customer service for a few years sometimes you just have a bad day and it does come across to the customer. Not an excuse for her, because it shouldn't happen. I just understand how it can. My experiences have all been positive with their customer service but you are only as good as your most recent performance.

 

[Gokian]

Sorry for the blow hard. Don't let it mess up your overall view though.

 

[okia42]

Just made an order with CI. They were really nice and helpful.
Sorry you had a bad experience.

 

[Cigary43]

I can totally understand that thats a crappy way to be treated, but I'd hate to think that someone would hold it against me if one of my employees (in our restaurants) treated them poorly. Get a hold of me and tell me and I'll deal with the employee accordingly, know what I mean? She had no right to treat you like that, but don't hold it against the whole company. Sorry this happened!

Great answer here. I have done business with CI and the Devil Site and when these kinds of things come up I call Customer Service right off and ask to speak to the Supervisor and explain in great detail as to what is taking place. For being a loyal and long time customer you should get preferential treatment because,,,get this,,you support them through repeated business. You are not a one time consumer but rather a long time repeat customer and for being one you should at least get a break. If they still do not treat you with the respect you deserve then you tell them that your business will be going to their competitor,,nuff said.

 

[gui_tarzan]

You know she probably had a bad day and although there is no excuse, the customer is always right, no matter what. Personally I would have eaten the shipping just to keep the customer happy and coming back.

Merry Christmas!:thumbsup:

I have to disagree Taz, the customer is NOT always right. The customer should ALWAYS be treated with respect though. I was in retail for eight years and had my share of customers that tried to bullshit me into giving them a deal or taking something back that they messed up. I would go a long way for a customer but when they get rude or start feeding me crap, that's where it stops. I built up quite a client list and a reputation for being firm but fair and honest and that's what I believe earns you respect from your customers. Everyone has a bad day at one time or another, we all make mistakes and sometimes piss off people. Unfortunately, I'm good at that. I think it's genetic.