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Drew Estates Store - BAD FIT SHIRTS

xddco

The Skipper
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Wow.... gotta like the quick solution to a problem. Way to go......

I'll have my shirts for my trip to DE next month... and they'll fit......awesome!
 

LiLo

Fire me up a
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as far as them not getting back to you i would chalk it up to them just being busy. With the new store/site being launched i am sure they are swamped with stuff. One thing i know from personal experience is you definitely don't have to worry about drew estate and customer service. They will make things right for sure, JD and his whole company have been nothing but supreme in my dealings.
 

CAJoe

King Dude
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Funny, I won a 3xl shirt at a JD event and when I got home I noticed that the third X was wrote on with a permanent marker and the shirt was more like a XL.
 
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Hey guys,

Already processing exchanges for anyone who is having problems with sizing. Nicaraguan sizing can be a little different, just depends on the person. I wear an XL, and our XLs generally fit me fine, but it's kind of a toss up.

Again, if you have ordered from us and are having an issue with sizing, feel free to email me at jbrooke (at) drewestate.com and I'll get it sorted out immediately. Thanks for your patience.
 

twenty5

BoM 11/09, 4/10 BoY '10
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Just tried on my shirts, basically the girlfriend had to help peel me out of it. lol
 

Jfire

BoM 9/9' 9/11' 8/12'
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Just tried on my shirts, basically the girlfriend had to help peel me out of it. lol
Funny my flying pig and dirtry rat that were given to me by Tim and Rich were smediums(XL) and fit just fine!?!? :scratchhe Guess you gents just don't have the athletic build in order to pull it off!:hysterica
 

The EVP

The Bully
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I'm not a huge DE fan (I don't like flavored cigars), though I admit I've never had the LP yet. But to give credit where it's due, it's nice to see a company step up and take care of it's customers like this.
 

LiLo

Fire me up a
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I'm not a huge DE fan (I don't like flavored cigars), though I admit I've never had the LP yet. But to give credit where it's due, it's nice to see a company step up and take care of it's customers like this.
The whole liga privada line is amazing, you should check them out. The drew estate chateau real's are awesome too, definitely worth a try. The natural wrapper is an awesome morning smoke, the maduro is kick ass too.
 

AlohaStyle

BoM Sept '12 & Aug '13
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I'm not a huge DE fan (I don't like flavored cigars), though I admit I've never had the LP yet. But to give credit where it's due, it's nice to see a company step up and take care of it's customers like this.
Yeah brother, I didn't give DE 2 seconds of my time until the Liga line came around. They compare with any cigar out there and you should definitely try them. The company is full of good people too so it's easy to root for them.
 
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Alright guys, everyone who has had issues should be taken care of. We are sending replacements today. Also, I have added a note to the shirts in the store letting people know about the different sizing.

Thanks for the patience guys.
 

twenty5

BoM 11/09, 4/10 BoY '10
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I got my email and will be waiting for the shirts. DE thank you for going above and beyond on this one. I appreciate it, your customer service is unmatched. :applause::applause:
 

CWS

<b>Lead Moderator</b>
Staff member
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Alright guys, everyone who has had issues should be taken care of. We are sending replacements today. Also, I have added a note to the shirts in the store letting people know about the different sizing.

Thanks for the patience guys.
Nice work JD. Customer service and response at its best. As a business man I know things can go wrong with customer orders and contracts. It is how you respond to the problem that makes your company a good one or great one. Kudos.
 

Chubno

Old Fart
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The same happened to me and I was very disappointed:dunno:. They are mailing me another shirt,a larger one. I hope to recieve it soon and hope it fits OK. There customer service was very good to me and responded to my email very quickly.
 

PLUSH

Some random brother
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T E X A S
Yeah brother, I didn't give DE 2 seconds of my time until the Liga line came around. They compare with any cigar out there and you should definitely try them. The company is full of good people too so it's easy to root for them.


Me too, that is why I ordered a box ot T52s yesterday. YUMMY!
 
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I received a Dirty Rat shirt at a Tweetup at IPCPR, very cool shirt and seems well made. But it says 3XL and it's not even close. It's an XL... at best. However I'm used to not getting t-shirts that fit, I take a 5XLT so I usually let one of my friends have any T's I get.
 
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