Prices look great. Need some more Crowned Heads selection though.
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I am working on that now and thanks for letting me know. Any specific Crowned Heads cigars you want? Las Mareas for sure.Prices look great. Need some more Crowned Heads selection though.
La careme please!I am working on that now and thanks for letting me know. Any specific Crowned Heads cigars you want? Las Mareas for sure.
Yes he is! Stop by sometime. Haven't seen you since we were at the old location. Kumar is here on Fridays.Hey Rob, welcome. Is Kumar still involved?
I noticed you don't have Headley Grange, JD Howard Reserve, Four Kicks, Le Careme and only one size of Jericho Hill.I am working on that now and thanks for letting me know. Any specific Crowned Heads cigars you want? Las Mareas for sure.
All noted. I will update everyone as soon as we get them. Thanks for the input.I noticed you don't have Headley Grange, JD Howard Reserve, Four Kicks, Le Careme and only one size of Jericho Hill.
So sorry this happened on your first order. The post office has been fairly consistent in delivering on time or often a day early. I have been tracking your order every day wondering why it stayed In Transit for six days! Maybe it was related to Mardi Gras, but still sorry it got delayed. Thanks for the comment and supporting us as a BOTL sponsor.Received my order this morning. Great looking cigars with a Boveda pack and key chain. Think the mail went through New Orleans during Mardi Gras and got held up an extra couple of days. Thanks again.
Got it. I have been concerned that I am overdoing the tracking. I will reduce the emails to Shipped with a tracking number and Delays by the post office when they happen. Just know we of course want to hear back from you if there are any issues with the order so we can fix the problem, which we will always do. Thanks for letting me know.Only minor complaint is, I only need an order confirmation, and maybe a shipping confirmation. I don't need extra emails letting my know package is on the way, or that it has arrived... but I appreciate the attention to detail.
The order confirmation is automatic. Everything else is me tracking each order and updating customers. I always want to know where my online orders are, so I thought it would be a customer service + to do the tracking for you. Just trying to add extra service and care in packaging to earn your business, and I know it has to be earned.Hope you are not doing all that by hand!