"strict limit of 1..."
No, they're making it sound like you were dishonest in your ordering...which you were
Show/List your latest NC Purchase
- Thread starter Starz26
- Start date
No, they're making it sound like you were dishonest in your ordering...which you were
LP #9 from Thompsons. Cap is damaged. Any tricks on repairing the cap and salvaging this cigar? I think this will be my last Thompsons order...how do you ship a cigar in this condition?
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Did you ask for a refund or replacement? Regardless of who it came from, they should be given a chance to stand behind what they're selling. It may have happened during shipping, who knows. Try getting them to fix your problem first, otherwise, it doesn't look smokable to me.LP #9 from Thompsons. Cap is damaged. Any tricks on repairing the cap and salvaging this cigar? I think this will be my last Thompsons order...how do you ship a cigar in this condition?
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-Jared
cgraunke
BoM March '14
^^^ This.Did you ask for a refund or replacement? Regardless of who it came from, they should be given a chance to stand behind what they're selling. It may have happened during shipping, who knows. Try getting them to fix your problem first, otherwise, it doesn't look smokable to me.LP #9 from Thompsons. Cap is damaged. Any tricks on repairing the cap and salvaging this cigar? I think this will be my last Thompsons order...how do you ship a cigar in this condition?
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-Jared
I've only made one Thompson's purchase in the past, and it came damaged. (crushed collectors tins) But I called as soon as I saw the damage and they Next-Day Aired replacements out to me at their cost and sent me a prepaid shipping label to return the damaged goods. All I lost was one day's delivery and the two minutes it took to make the phone call. Thompson's seems to catch a lot of flak on here, but their customer service was top notch. Granted, the only experience I've had shouldn't have happened in the first place, but it did, and they remedied it without complaint.
Just one guys experience...
I just read their return policy. They will charge me $7.50 to return the cigar to them. For that cost, I might as well try smoking the damaged cigar...Did you ask for a refund or replacement? Regardless of who it came from, they should be given a chance to stand behind what they're selling. It may have happened during shipping, who knows. Try getting them to fix your problem first, otherwise, it doesn't look smokable to me.LP #9 from Thompsons. Cap is damaged. Any tricks on repairing the cap and salvaging this cigar? I think this will be my last Thompsons order...how do you ship a cigar in this condition?
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-Jared
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I'd call them. Something's not right.I just read their return policy. They will charge me $7.50 to return the cigar to them. For that cost, I might as well try smoking the damaged cigar...Did you ask for a refund or replacement? Regardless of who it came from, they should be given a chance to stand behind what they're selling. It may have happened during shipping, who knows. Try getting them to fix your problem first, otherwise, it doesn't look smokable to me.LP #9 from Thompsons. Cap is damaged. Any tricks on repairing the cap and salvaging this cigar? I think this will be my last Thompsons order...how do you ship a cigar in this condition?
Sent from my Samsung Galaxy S4 using Tapatalk
-Jared
Sent from my Samsung Galaxy S4 using Tapatalk
-Jared
javajunkie
BoM July '12
one, it's worth a call anyway. a little politeness, a little pressure, and a level head, and they might see their way around a policy. couldn't hurt.
two, i have had some product that was MUCH worse, both gifted and (mostly) f#@ked up by me, out of the liga lines, and you would be amazed what they will burn through. like, L40 with THREE half inch cracks along the length, in separate spots, that still burned razor sharp all the way down to the fingertips. even if you're stuck with it, i would lay money you'll get some relaxation and enjoyment out of it.
I'm figuring that for the cap to crack that much, it had to be under humidified to begin with...but I'll try calling them.
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javajunkie
BoM July '12
or impact damage. you drop a box, that can happen.
Well I used to work for FedEx as a courier, and was a custom packer at a specialty packaging shop before that. A package ia dropped, bumped, and jostled a million times during transit. This is why I prefer styrofoam peanuts to those air bags...
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They said they will replace it, but if the replacement arrives damaged, I will have to return both.
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Glad to read their trying to do right by you
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Love Halloween in general. Was lucky to get dresser of Jasdon, Full Moon and Mystery. Mystery is a fantastic pepper bomb of a full bodied smoke and excellent this year so far after 2. Have not smoked the Full Moon yet.
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Love Halloween in general. Was lucky to get dresser of Jasdon, Full Moon and Mystery. Mystery is a fantastic pepper bomb of a full bodied smoke and excellent this year so far after 2. Have not smoked the Full Moon yet.
Same but glad to here they are replacing