05/30/2013Advertising / Sales Issues | Read Complaint Details
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Additional Notes
Complaint Category: Advertised price not honored
Complaint: Primary Complaint: Tool King would not honor advertised price.
Secondary Complaint: As of date, Tool King as not credited my credit card account.
On March 25, 2013, advertised on Amazon website, I purchased from Tool King, (1) Armstrong 14-918 1-Inch Drive Breaker Bar, 27 Inch. The advertised price was $27.35, plus $12.55 shipping, total cost of transaction, $39.90. Order # 105-8846874-0969052, charged to my Master Card.
March 26, 2013: I received order confirmation, via Amazon.com. Also on this date, I received confirmation from Amazon.com that the order had shipped, UPS tracking number ******************. Estimated delivery date: Friday, March 29, 2013-Wednesday, April 3, 2013. Also, this email, contained the caption, "Your order is on its way, and can no longer be changed".
On March 27,2013, I received notification that my order was listed erroneously, and that my order will not be able to be fulfilled. (They had the shipment returned to them when it was almost on my doorstep.) I immediately wrote a letter of complaint back to them and told them that I wanted them to send me the wrench, as agreed.
On March 28, 2013, their reply to me was simply, "We apologize for the inconvenience. We are very sorry but the item that you ordered was a listing error and our policy is to refund for the item. We are very sorry."
Business Response
Looking at this order, it appears that due to a data synchronization error, the price for the Armstrong 14-918 1-inch Drive Breaker Bar was listed more than $200 below the selling price which is also significantly lower than our cost. Unfortunately, the error was not recognized until after Mr ****** purchased the item. Once discovered, we notified the customer immediately and the price was corrected online the very same day. There was an inadvertent delay in the refund to the customer, and for that we are truly sorry. The customer was refunded in full on 4/22/13.
Complaint Resolution: Company resolved the complaint issues, but not within the Bureau's timeframe.
- See more at:
http://www.bbb.org/denver/business-reviews/tools-electric/tool-king-in-lakewood-co-59001803/complaints#breakdown