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I cannot say enough good things about Jon Huber and Crowned Heads

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I recently opened a sealed box of Four Kicks that had been sitting in my humidor since the day of release and they were moldy. I was mesmerized with what I saw when the box was opened. I emailed Jon Huber asking if they could be be brought back to life and he confirmed my suspicions that they were done. He offered to make it up to me and I cannot begin to express how grateful I am. I cannot say enough good things about Jon Huber as he provided me with superior personalized customer service that will not be forgotten. If you have not given Crowned Heads a try you should as they provide a great stick and good old fashion customer service that many others have forgotten.


 

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I hear so many horror stories these days about bad customer service (Comcast, anyone?) that it's a real delight to hear such positive stories.

Thanks for sharing
 

Ducttapegonewild

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Awesome job Jon!!!

Exactly this!!! Still have to get to the CH sticks I have in the humi, but I will support this kind of business regardless of how well I like the product. I do expect to be blown away by the product too based on everyone elses reviews though.
You are wasting valuable smoking time brother... When you're ready to smoke next, pull out a CH. You won't be disappointed.
 
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Awesome job Jon!!!

Exactly this!!! Still have to get to the CH sticks I have in the humi, but I will support this kind of business regardless of how well I like the product. I do expect to be blown away by the product too based on everyone elses reviews though.
You are wasting valuable smoking time brother... When you're ready to smoke next, pull out a CH. You won't be disappointed.
So many good sticks, so little time... I will try tonight if I can wrangle kids to bed in a timely manner.
 

Ducttapegonewild

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Awesome job Jon!!!

Exactly this!!! Still have to get to the CH sticks I have in the humi, but I will support this kind of business regardless of how well I like the product. I do expect to be blown away by the product too based on everyone elses reviews though.
You are wasting valuable smoking time brother... When you're ready to smoke next, pull out a CH. You won't be disappointed.
So many good sticks, so little time... I will try tonight if I can wrangle kids to bed in a timely manner.
Might I suggest duct tape? For the kids...
 
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Great story. That's all class by Jon. Definitely one of many people I want to meet in the industry one day. Definitely report back on how those Jericho's are! Hats off to CH for their great smokes, merch, and customer service.
 
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