I ordered the Chelsea III on the 12th of June and was delivered a humidor with cracks that went all the way through the lid on the 22nd.
I called Tampa a soon as I saw the cracks and was told to take out all the stuff inside (analog hygrometer/dividers/tray etc. and ditch the broken humidor, and that on the 23rd they would ship out another humidor without the stuff inside.
I emailed them today to get a tracking number and I get this email:
"The manufacturer has issued a call tag to pick up the damaged humidor and replace it with a new one. If you could please put the damaged humidor in the original package and place it on your doorstep, UPS will come Friday 6/26 or Monday 6/29 to pick it up. As soon as they receive it, they will ship out the new one and I will have the new tracking number for you."
I kept the humidor but trashed the packaging.
Has anyone else had similar problems with Tampa Humidor?
I called Tampa a soon as I saw the cracks and was told to take out all the stuff inside (analog hygrometer/dividers/tray etc. and ditch the broken humidor, and that on the 23rd they would ship out another humidor without the stuff inside.
I emailed them today to get a tracking number and I get this email:
"The manufacturer has issued a call tag to pick up the damaged humidor and replace it with a new one. If you could please put the damaged humidor in the original package and place it on your doorstep, UPS will come Friday 6/26 or Monday 6/29 to pick it up. As soon as they receive it, they will ship out the new one and I will have the new tracking number for you."
I kept the humidor but trashed the packaging.
Has anyone else had similar problems with Tampa Humidor?