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Liga Privada

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May 4, 2009
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Smoking a #9 from that's been in the humi about 6+ months...no issues and tasting great!

JD,
Hope you had a good time with Marv. He's a stand up guy with an awesome shop! Whenever I'm in Destin, I stop by his shop and visit!
 

blessednxs65

Is it Nicaraguan
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Aug 13, 2007
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Tracy, CA
Great cigars, great photos and great response by JD.

Yes, a great reason to support them.


Sent from my iPhone using Tapatalk
 

The EVP

The Bully
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Long Island, NY
JD:

Thank you for replying. I also got a reply on FB this morning as it was sent to the facebook page. I appreciate the offer to replace the cigars. I do not have the old cigars anymore as I smoked them over the course of time and at the lounge I help out in on Sundays. I'll give the owner one of the replacement ones as there have been requests by customers to carry the LP lines so he can try it for himself. Maybe we'll be able to convince him to getting them in.

It was suggested that I try a punch cut. I'll try a punch cut but will try my normal straight cut to see if I can replicate the problem. If I'm able, I'll send it back to you so you can examine. Like I said, I've smoked them before and they were rather enjoyable. Hopefully it was just an isolated incident and we can move foward.

Again, thank you for replying as that goes a long way in my book.
 
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Mar 15, 2011
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Katy (Houston) TX
My pics turned into a customer service thread LOL. Glad all worked out!

Thanks everybody for your comments on the pictures, just having a little fun.
 

strife

Watcher of the Sky
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LINY
Still planning to stop by the shop Sunday Pete. Let me know what time. Jonathan I can replace his sticks if you want and the next time you come to the Island to win all of my money in poker you can fix me up.
 

The EVP

The Bully
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Still planning to stop by the shop Sunday Pete. Let me know what time. Jonathan I can replace his sticks if you want and the next time you come to the Island to win all of my money in poker you can fix me up.
I'm there from 11-5 when the store closes. If it's a busy day, I might stay open a little later.
 
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Just checking in with EVP...

Did you get your replacement smokes?

If not, I am not surprised... things are extra crazy right now for all of us around here with the tradeshow coming up and the new products coming online. JD and I both seem perpetually to be either on our way to Nica or on our way back from.

Anyways, please email me at saka@drewestate.com to let me know if you received your replacement smokes. If not, include your ship to and I will personally followup on this.

Thanks,

Steve Saka
Prez, Drew Estate

ps: Sorry you got unsat smokes - we try our best to ensure that they all are perfect, but regretfully it is the byproduct of being a handmade product. Regardless, we will make it right!
 

The EVP

The Bully
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Joined
Sep 15, 2010
Messages
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Location
Long Island, NY
Just checking in with EVP...

Did you get your replacement smokes?

If not, I am not surprised... things are extra crazy right now for all of us around here with the tradeshow coming up and the new products coming online. JD and I both seem perpetually to be either on our way to Nica or on our way back from.

Anyways, please email me at saka@drewestate.com to let me know if you received your replacement smokes. If not, include your ship to and I will personally followup on this.

Thanks,

Steve Saka
Prez, Drew Estate

ps: Sorry you got unsat smokes - we try our best to ensure that they all are perfect, but regretfully it is the byproduct of being a handmade product. Regardless, we will make it right!

Thanks for following up Steve. Just sent an email....not worried in the least! :)
 

cigarhombre

Broadleaf addict
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May 31, 2010
Messages
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Location
Ohio
JD & Steve; you are some classy dudes!

Now that is what I call customer service! I wish all companies would stand by their product like this. :clap::clap::clap:
 
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The EVP

The Bully
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Long Island, NY
I should have had Strife done it like he suggested - I suck !
JD
No worries JD....I know how busy things get with the show coming up and the demand for the LP line. I'm a product rep as well so I understand how hectic it can get when you're on the road all the time. I'm not worried in the least and I'm in no big rush. I can wait until after the show and catching up with demand.
 
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