Poo-pal info

[AlohaStyle]

Not sure why I'm starting this thread, but I just wanted to share my experience a couple weeks ago since I know Poopal is a hot topic with a lot of BOTLs. Many people have had bad experiences with Poopal freezing accounts for tobacco related transactions and for other reasons.

A couple weeks ago I was out with friends and one of their friends turned out to be the Public Relations Manager at Poopal. He was a nice guy and after talking to him for awhile, I brought up the tobacco subject, that I thought Poopal is very hypocritical regarding their tobacco policy and what his thoughts were.

I'll start by saying he was very honest and said that he has been pushing executives to be more open and honest in what their intentions and policies are, but they do not approve some of the things he would like to change. He said that he understands my frustrations, but the reason they do not allow any tobacco related transactions is because of all the different state laws regarding tobacco, taxing, shipping restrictions etc. He said they simply cannot afford to get themselves in the middle of all the tobacco laws for liability purposes and that is why they are so strict.

I then said Poopal is hypocritical because major online tobacco companies have Poopal's logo on their website and accept their payment through Poopal. I bitched saying Poopal sells out to the major tobacco retailers, but then doesn't allow private transactions. He said they are not approved by Poopal to do this and that Poopal does not have personnel to monitor websites showing Poopal's logo and payment processing. I personally don't buy that, but I do believe he was telling me the truth as far as he understood it. He was not the type of guy to lie to my face, although he is PR!?! LOL

Anyway, I'm not sure if my opinions of Poopal really changed much, but I at least was glad to hear that the PR Mgr understood they need to be more open/honest about their policies and that he was trying to make changes. He said it was simply a liability issue and I can understand that.

 

[Craig Mac]

They have specific people that handle tobacco retailers, so that part of the information he gave was not true.

 

[dpricenator]

I would never use Poo Fail for any transaction other than the occasional Ebay purchase, otherwise it's between trusted friends and as a gift. No way i'm paying them 3% if I can do it any other way. They put a 21 day hold on my funds after some "special revew" that said I was more likely to have charge backs. Sure I am, 100% possitive on Ebay, but I am more likely?

 

[cartisdm]

Pretty interesting stuff here. Thanks for posting. It never even crossed my mind about how I can use it for purchases through vendors online but not "technically" for private sales.

 

[JDog]

I would never use Poo Fail for any transaction other than the occasional Ebay purchase, otherwise it's between trusted friends and as a gift. No way i'm paying them 3% if I can do it any other way. They put a 21 day hold on my funds after some "special revew" that said I was more likely to have charge backs. Sure I am, 100% possitive on Ebay, but I am more likely?

If you pay through a linked bank account, I don't think you pay the 3%. I made this switch to help manage my spend not to necessarily avoid the fee... I could be wrong about this though. I noticed it a few months ago.

 

[Tobacco Giant]

Just out of curiosity, why does no one ever mention the real name? I've seen poopal, lapyap, payfail, etc...

 

[njstone]

Just out of curiosity, why does no one ever mention the real name? I've seen poopal, lapyap, payfail, etc...

For the same reason that his "we don't have the personnel to monitor this" line is BS. The company which shall not be named has a very nice Bot, software that scours the internet for mention of the company by name, or code which would show it's logo or link to the site. It also traces all links to it's site back to the source to see if it's a sanctioned website.

They don't NEED personnel for that, the software does it for them, and it's pretty efficient. You could hide a random website from them for a couple months, max, and that's if the website isn't on Google and Yahoo. There is no way the major players could get away with it, absolutely no way. This is the company's POLICY.

 

[Tobacco Giant]

For the same reason that his "we don't have the personnel to monitor this" line is BS. The company which shall not be named has a very nice Bot, software that scours the internet for mention of the company by name, or code which would show it's logo or link to the site. It also traces all links to it's site back to the source to see if it's a sanctioned website.

They don't NEED personnel for that, the software does it for them, and it's pretty efficient. You could hide a random website from them for a couple months, max, and that's if the website isn't on Google and Yahoo. There is no way the major players could get away with it, absolutely no way. This is the company's POLICY.

Ah, ok. Thank you for the explanation.

 

[CWS]

Just out of curiosity, why does no one ever mention the real name? I've seen poopal, lapyap, payfail, etc...

Actually Eric very nicely protected the BOTL by adapting the software so it will not allow the name to display. You have to use an alternative or you get
"******"

 

[terrantheman]

Next time you see him ask him to return my $500+ that they flat out stole from me even after proving it to them, MOTHERFUCKERS!

 

[David]

He said they are not approved by Poopal to do this and that Poopal does not have personnel to monitor websites showing Poopal's logo and payment processing.

That's interesting since they froze over $600 dollars of BOTL donations in my account until Eric and I removed any reference to their company from our site.

 

[AlohaStyle]

That's interesting since they froze over $600 dollars of BOTL donations in my account until Eric and I removed any reference to their company from our site.

Well this conversation did happen after a few drinks, so I definitely could be wrong in his exact wording but that is the gist of what he was trying to say. Like I said, I didn't buy what he was saying, but I think he honestly believed what he was saying. Either way, it's not acceptable Poopal is so hypocritical and that their own PR Manager doesn't think they are doing that on purpose.

 

[AlohaStyle]

And I don't understand why they don't want other websites mentioning their name. It's free advertising after all! They must have found out negative statements far outweighed the benefits...

And for the record, I am by no means defending this company.

 

[aroma]

I used Ppal heavily early on, until they required you to "verify" your account by giving them direct access to your bank account. There were many stories of gratuitous grabbing of money from people's accounts and then stonewalling, class action lawsuits, etc. Not a chance in the world they'd ever get access to my bank account! Haven't used them since.

Nowadays, I'm using Amazon Payments, and it's working out well. They also want to get into your bank account, but you can avoid it if you transfer less than $500 each way in any given month. They are an incredibly well-run organization, with great customer service, and I could be persuaded to give them bank access some day, unlike Ppal.

 

[AlohaStyle]

FYI... I ended up emailing Cigars Int'l and asked them flat out if they are officially authorized by Poopal to use their service, below is the email chain. If you want the bottom line answer, it's the last paragraph.


Customer service comment by: Christy Date: 10/18/2011 11:15 AM
Hi Ryan,

Thank you for choosing Cigars International. We started using ****** about a year and a half ago so we are definitely able to accept ****** payments via the website. I do not believe they would close your account because you ordered through us. I deal with a large number of people that use ****** on the website and have never heard any of them say their account was closed because they ordered with us.

I hope this helps. If you have any questions please let me know and I’ll be happy to help in any way I can.

Christy
Customer Service


_________________________________________________________________
My Comment Date: 10/18/2011 1:34 PM
Thank you for the reply.

However, can you tell me if you are officially approved by ****** and that they allow your company to use their service? I will not go against their rules unless they officially authorized your company to use their service. I know people whose ****** accounts have been frozen for tobacco reasons.

Thank you,
Ryan


_________________________________________________________________
Customer service comment by: Christy Date: 10/19/2011 9:24 AM
Ryan,

I was 99.9% sure we were a verified user, but before I responded I wanted to check with Accounting. I just got off the phone with them, and I am now 100% positive that we are indeed a verified user with ******. I don’t believe we would be able to offer ****** if we were not a verified user.

I hope this has helped assure you. If you have any questions please let me know.

Christy
Customer Service

 

[NCost]

The difference w/ poopal letting vendors sell tobacco products using their services is that the vendor is liable for taxes and shipping laws. Individuals are not and therefore poopal becomes liable for sales to minors, improper shipping, tax reporting, etc. They know the vendors will do what they have to legally, nothing making you and I follow the rules.

 

[AlohaStyle]

Makes sense, didn't think of it that way...

How long have you worked for poopal???

 

[Craig Mac]

The difference w/ poopal letting vendors sell tobacco products using their services is that the vendor is liable for taxes and shipping laws. Individuals are not and therefore poopal becomes liable for sales to minors, improper shipping, tax reporting, etc. They know the vendors will do what they have to legally, nothing making you and I follow the rules.

DING DING DING... we have a winner.

As mentioned in the 2nd post, they have specific people to handle tobacco accounts. We here at Emerson's are 100% "certified" to use ******, and wouldn't be using them if we weren't.