I live in Chicago, so Binny's is always around to replace ANY stick that doesn't smoke right. Not many B&M's I have been to have done that for me though. Binny's is awesome when it comes to getting a plugged cigar, just bring it back for an exchange. I just recently returned a a Riqueza there because it was plugged, wasn't even lit, draw tool barely helped. Hassle free. Though it is rare I get a plugged cigar out of my personal cigar, 95% of the time it's fresh from a B&M. I wish all B&M would store at 65*/65%. I hate walking into a humidor it seeing it at 72*/71%, makes me cringe.