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Moldy BBF's!

What do you suggest?

  • Wipe, separate, then smoke!

    Votes: 63 62.4%
  • Exchange 'em!

    Votes: 34 33.7%
  • Partial Refund!

    Votes: 4 4.0%

  • Total voters
    101

eric_f

Semper Fi!
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Alcohol dissolves oils. IMO I don't want oils taken from the cigar and put on a towel I can't smoke :) It's probably a negligible amount, but it would haunt me at night. I used the wipe method then dry boxed them for three days. The cab will get a lookie-see every few days to make sure the mold doesn't grow back.
 

njstone

BoM January 2010
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My 2 cents,

A good vendor will never ever send moldy or substandard cigars.

When mold is the problem, it means storage is an issue and mold is not the worst thing that can happen when storage conditions are poor. Plus, even if they appear fine on first inspection, the cigars themselves can be flavorless, bitter or acrid. There are reasons they end up at gray market vendors. If all you have ever had are cigars from these website franchises, you may find that once you start using a good vendor, you will notice that your cigars taste better.

I bought a box from one of these grey market franchises 5 years ago, covered in mold. As a result, I didn't use one of those vendors again until last year, when I took a shot. I received a box with beetle infestations. The vendor wanted me to return them at my cost and risk, prior to replacement. Of course that was unacceptable. Eventually, they replaced them and the cigars went in the trash.

You get what you pay for. I have NEVER received poor quality cigars from reputable vendors.

A good vendor will inspect cigars before they ship and know their stock intimately (I don't mean a spreadsheet). If you can't trust them to inspect your cigars, then you shouldn't be spending your money there anyway.
Although too am annoyed when things go wrong in ordering cigars, there are a number of things here that I disagree with.

First off, there is no way for a merchant to know if cigars are moldy unless they open the box. Most customers do NOT want their boxes opened. Many like to keep them sealed for years, in some cases it helps resale if you don't want to keep them, and it insures the merchant did not simply put together a mixed-box. Although some merchants will open and inspect boxes for you if you ask, everyone ships sealed boxes by default because that's what people want. And if the boxes aren't opened, there is NO WAY of knowing if there is mold on the cigars. Most people would be upset to buy a new box of cigars and have arrive opened, even if it was "for inspection" by the seller.

Now if a merchant is repeatedly sending moldy cigars, then clearly they're humidity is way too high in their storage facility. This is sadly very common these days, and most cigars I receive I have to let sit for a long time since I almost exclusively buy cigars online. I really don't understand why someone would store their cigars at a really high rH if they're just going to ship them in vacuum-sealed bags, though ... that's just plain dumb.

I've never heard of cigars being permanently damaged because they were stored at a high rH. I think that's just something made up. Perhaps if you're talking about many years ... but boxes from 2009 or 2010? Sorry, I don't buy it. I also don't buy the "if they're cheaper they're worse" mentality. If there is a specific batch that's bad, sure those might end up cheaper.

Also, I don't get how you could be upset at a merchant for offering replacement/refund if you ship the cigars back to them. There are VERY few cigar merchants that will ship you out replacements before you send the first order back ... I can only think of one (cbid / CigarsInternational). Most cigar merchants ... actually this is true with basically any product on earth ... expect you to return the item(s) first and then they'll process the refund/replacement.
 

MiamiE

Herfing 24/7
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I also don't buy the "if they're cheaper they're worse" mentality. If there is a specific batch that's bad, sure those might end up cheaper.

Also, I don't get how you could be upset at a merchant for offering replacement/refund if you ship the cigars back to them. There are VERY few cigar merchants that will ship you out replacements before you send the first order back ... I can only think of one (cbid / CigarsInternational). Most cigar merchants ... actually this is true with basically any product on earth ... expect you to return the item(s) first and then they'll process the refund/replacement.
Excellent points all the way around and THESE were SUPERB!
 

tandblov

Just Another Freak
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over here
Although too am annoyed when things go wrong in ordering cigars, there are a number of things here that I disagree with.
Fair enough, everyone has a different view on things

First off, there is no way for a merchant to know if cigars are moldy unless they open the box. Most customers do NOT want their boxes opened. Many like to keep them sealed for years, in some cases it helps resale if you don't want to keep them, and it insures the merchant did not simply put together a mixed-box. Although some merchants will open and inspect boxes for you if you ask, everyone ships sealed boxes by default because that's what people want. And if the boxes aren't opened, there is NO WAY of knowing if there is mold on the cigars. Most people would be upset to buy a new box of cigars and have arrive opened, even if it was "for inspection" by the seller.
First, a good merchant knows his stock. He knows his reputation is contingent on the product he sell. As such, they inspect their cigars. THere was a time when not only could you not get sealed boxes, but to get intact boxes at all was boderline impossible, unless you took the risk yourself. Plus, if you think that having a sealed box improves value, then I suggest looking at the high end secondary market and auctions, all of which are not only inspected, but come from reputable sources. We are not talking about WTS threads on forums. Lastly, if you want sealed boxes cause you can resell them later, I will only add the following: 1: I don't buy cigars with express reason to resell later. It isn't a very good investment. I smoke them 2: Getting a sealed box hasn't ever been an issue for me, the times either I have bought or sold. 3: If you can't trust your vendor to sell you legit or decent cigars when he inspects them, then you may want to take your business to those you can. Simply having a sealed box is not some sort of assurance that you received legit product. And as you stated, with a sealed box, you never know what you are going to get. 4: If you do buy a sealed box, in order to resell later, the person who purchases it might be a little upset if they received defective product because no one inspected it. I know I wouldn't feel right about it.

Now if a merchant is repeatedly sending moldy cigars, then clearly they're humidity is way too high in their storage facility. This is sadly very common these days, and most cigars I receive I have to let sit for a long time since I almost exclusively buy cigars online. I really don't understand why someone would store their cigars at a really high rH if they're just going to ship them in vacuum-sealed bags, though ... that's just plain dumb.
We agree one hundred percent. The problem is that so many of the so called "sources" these days are nothing more that franchises, and rarely if ever actually see cigars or have been to the warehouse they are sold from.

I've never heard of cigars being permanently damaged because they were stored at a high rH. I think that's just something made up. Perhaps if you're talking about many years ... but boxes from 2009 or 2010? Sorry, I don't buy it. I also don't buy the "if they're cheaper they're worse" mentality. If there is a specific batch that's bad, sure those might end up cheaper.
Well, if you think it is made up, perhaps you don't recall the "sale" cigars from a few years ago that were blown out of a now defunct wholesaler because of long term storage issues. THOUSANDS of boxes stored so wet as to make them smell and taste like a musty basement. But, those are cigars that are 6 - 10 years old. If you don't think that high rH has an effect on young cigars, then I suggest you attempt an experiment on the subject. My experience informs my opinion on the subject.

As for the "If they are cheaper, they are worse" idea you don't "buy", again, I can only go on my experience and knowledge about how grey market/parallel market obtain their cigars. Suffice to say, by virtue of price alone, they aren't bad cigars. However, by virtue of the system/method of obtaining/storage/sources that LEAD to the cheap price, they all too often end up being mediocre cigars. There have also been issues of authenticity in the past with certain vendors (some of whom are still in business) who had (at the time) some of the cheapest prices. Heck, some of them even advertised on some other forums. I would suggest, if you haven't already, dropping some real coin, and purchasing from an actual vendor, and not some website front for the La Cava network. You may then understand what I and many others are saying on this subject.

I will say, there are some vendors out there who are grey market sources that do no use these problematic warehouses. They are much more picky about the stock they purchase. As such, while their prices are very affordable, they do have a better quality of stock. They inspect EVERY box before it leaves their control, and their product is just fine. However, they are the rare exception in the discount cigar game.


Also, I don't get how you could be upset at a merchant for offering replacement/refund if you ship the cigars back to them. There are VERY few cigar merchants that will ship you out replacements before you send the first order back ... I can only think of one (cbid / CigarsInternational). Most cigar merchants ... actually this is true with basically any product on earth ... expect you to return the item(s) first and then they'll process the refund/replacement.
Well, Im not talking about cigar shops on the other side of the country, but rather the globe. Of course, pictures should be sent to them. Nevertheless, I refuse to send back beetle infested cigars at the cost and risk as a condition for replacement. A number of reasons: I question a vendor who wants beetle infested cigars returned. I question a vendor who sends them out to begin with. What is the remedy to me if they get lost? Who pays any import duties? The hassle of sending them back isn't worth it. Now, a little mold, isn't worth the hassle to me. I would wipe them off and never use them or their "bonded warehouse" again.

None of the the excellent true vendors out there would ever think about sending beetle infested cigars or other substandard cigars. If you are dealing with a good source, then that relationship goes a long way.

I suggest everyone demands that a vendor inspect prior to shipment. Having a sealed box isn't very important. If they can't or don't, or you don't trust them to, you should use someone else. Don't walk, run. You may pay a little more, but it is worth it.

I only say any of this because we've seen this stuff go on for years. I only want to share my experience with the hope that others can benefit and enjoy this passion to the fullest.

:kiss: <--- cause that's a funny one.... LOL
 

MattBell

Will work for Dirty Rats
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Fair enough, everyone has a different view on things



First, a good merchant knows his stock. He knows his reputation is contingent on the product he sell. As such, they inspect their cigars. THere was a time when not only could you not get sealed boxes, but to get intact boxes at all was boderline impossible, unless you took the risk yourself. Plus, if you think that having a sealed box improves value, then I suggest looking at the high end secondary market and auctions, all of which are not only inspected, but come from reputable sources. We are not talking about WTS threads on forums. Lastly, if you want sealed boxes cause you can resell them later, I will only add the following: 1: I don't buy cigars with express reason to resell later. It isn't a very good investment. I smoke them 2: Getting a sealed box hasn't ever been an issue for me, the times either I have bought or sold. 3: If you can't trust your vendor to sell you legit or decent cigars when he inspects them, then you may want to take your business to those you can. Simply having a sealed box is not some sort of assurance that you received legit product. And as you stated, with a sealed box, you never know what you are going to get. 4: If you do buy a sealed box, in order to resell later, the person who purchases it might be a little upset if they received defective product because no one inspected it. I know I wouldn't feel right about it.



We agree one hundred percent. The problem is that so many of the so called "sources" these days are nothing more that franchises, and rarely if ever actually see cigars or have been to the warehouse they are sold from.



Well, if you think it is made up, perhaps you don't recall the "sale" cigars from a few years ago that were blown out of a now defunct wholesaler because of long term storage issues. THOUSANDS of boxes stored so wet as to make them smell and taste like a musty basement. But, those are cigars that are 6 - 10 years old. If you don't think that high rH has an effect on young cigars, then I suggest you attempt an experiment on the subject. My experience informs my opinion on the subject.

As for the "If they are cheaper, they are worse" idea you don't "buy", again, I can only go on my experience and knowledge about how grey market/parallel market obtain their cigars. Suffice to say, by virtue of price alone, they aren't bad cigars. However, by virtue of the system/method of obtaining/storage/sources that LEAD to the cheap price, they all too often end up being mediocre cigars. There have also been issues of authenticity in the past with certain vendors (some of whom are still in business) who had (at the time) some of the cheapest prices. Heck, some of them even advertised on some other forums. I would suggest, if you haven't already, dropping some real coin, and purchasing from an actual vendor, and not some website front for the La Cava network. You may then understand what I and many others are saying on this subject.

I will say, there are some vendors out there who are grey market sources that do no use these problematic warehouses. They are much more picky about the stock they purchase. As such, while their prices are very affordable, they do have a better quality of stock. They inspect EVERY box before it leaves their control, and their product is just fine. However, they are the rare exception in the discount cigar game.




Well, Im not talking about cigar shops on the other side of the country, but rather the globe. Of course, pictures should be sent to them. Nevertheless, I refuse to send back beetle infested cigars at the cost and risk as a condition for replacement. A number of reasons: I question a vendor who wants beetle infested cigars returned. I question a vendor who sends them out to begin with. What is the remedy to me if they get lost? Who pays any import duties? The hassle of sending them back isn't worth it. Now, a little mold, isn't worth the hassle to me. I would wipe them off and never use them or their "bonded warehouse" again.

None of the the excellent true vendors out there would ever think about sending beetle infested cigars or other substandard cigars. If you are dealing with a good source, then that relationship goes a long way.

I suggest everyone demands that a vendor inspect prior to shipment. Having a sealed box isn't very important. If they can't or don't, or you don't trust them to, you should use someone else. Don't walk, run. You may pay a little more, but it is worth it.

I only say any of this because we've seen this stuff go on for years. I only want to share my experience with the hope that others can benefit and enjoy this passion to the fullest.

:kiss: <--- cause that's a funny one.... LOL
Cliffs?? No way I'm reading all that.
 

njstone

BoM January 2010
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I agree that having your cigars inspected beforehand is best, but many buyers simply don't like it. Seller tend to do what the buyer wants. I won't buy unopened boxes anymore, not from private parties either--if not moreso. I want them inspected and assurance given, that way if there are problems they can't claim it's not thier fault.

It seems that you've been buying cigars for a lot longer than I, and it definately sucks if mechants were selling stuff that they knew to be inferior or ruined--hopefully they are all out of business now! And I too am skeptical as to WHY things might be cheap. But I also think that in general, cheaper doesn't have to mean worse. With the advent of online merchants with big warehouses, overhead is significantly reduced and things have become cheaper. If it's the same product, I'm all for it. Of course, if you have bad experiences, you should move on.

The "risk" issue is a trickier one. If you're buying from an international seller, the risk is all yours as there isn't much you can do ... you can't call the BBB for a vendor in Hong Kong, lol. And there are some things that you simply never want to risk shipping back. If you get screwed with bad sticks, you've just got to take your lumps (and buy from someone else). It sucks. Of course, you can always move to Japan :)
 

gibbleguts

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Wouldn't you like to know?
Cheaper comes from how they get them. Grey or parallel vendors get their cigars from markets that are just trying to boost their sales. They are then shipped to the large whse's and generally under not proper conditions. It is all travel that can be hard on the cigars and why many have switched to the primary market for their cigars. These large online distribution whse's are not supported by Habanos (at least that is the theory) this has also been the reason behind a lot of the arrest in Cuba lately and supposedly some distributors including the dominican Republic have lost their connections to Habanos. Could be a pretty big shake up with the online guys over the next year if Habanos continues to try and control they grey market.
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tfb5701

In Hoc Signo Vinces
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Can someone explain what the grey market or parallel market is? I've purchased from the vendor the BBF's came from as well as well as another vendor that supposedly uses the same warehouse so I'm guessing they are grey market vendors. Are site sponsors in that same boat or how do you determine which vendors are grey market and which ones are not? I've purchased from multiple vendors before, I just hadn't heard the terms grey market or parallel market before.
 

gibbleguts

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Grey market or parallel market are vendors that do not buy direct from the distributor to their market. Here in Canada stores can buy from the primary distributor which is Havana House or they can buy from Casa Cubana. Havana house buys direct from Habanos where as Casa Cubana buys from other markets then imports into Canada.
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cvm4

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I want to agree with you in a perfect world njstone. But, tandblov is spot on. It's the same song & dance with this vendor. They have no control over the inventory they send out because it's not physically stored by them. This is just another thread in a long list of complaints for this vendor now about shoddy customer service and sending out sub-par cigars.
 

BEN(SWEDEN)

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Hmmm....just wondering WHO wouldnt want the box opened by the seller and checked before shipping? Imo if you dont do that you have very low standard on your operation.

And about the shady vendors......like in every buisness we have them too and I try to keep away from the ones I heard bad thing about. Also there are shady ones that bribe people in different ways to make sure they speak good of them in forums. WE have had that happen a couple of times at the Swedish forums and we are a pretty small country but we do have a couple of hundred guys here that buy a couple of boxes ccs every month! So if they go to all that trouble in this little country imagine what they would do for the US market!

But then again it is strange that vendors who is known for selling fakes in one part of the world can be recommended in another part of the world meaning everyone have had different experiences and as long as you have luck with your purchase you keep buying from them.
 
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This is the kind of stuff that keeps me from trying other sources. The first time I ordered was way before I joined these boards and I figured it was 50/50 that I was going to be ripped off. I took the plunge anyway and as it happened one of the boxes had the code you could verify on the Habanos website. Everything else appeared to be in order as well so I figured I'd found a good one. I'm pretty happy with them but I admit they don't always have what I want and I'm not willing to make another blind leap of faith. :angel:
 

njstone

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And about the shady vendors......like in every buisness we have them too and I try to keep away from the ones I heard bad thing about. Also there are shady ones that bribe people in different ways to make sure they speak good of them in forums.
The vender in question is the best example of humanity the world has ever seen and sells better cigars can you can buy in Cuba or anywhere else. These cigars were probably taken from Castros personal stash, they're that good.
 
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